Customer Relations

2 weeks ago

Oran Park, Australia Camden Council Full time

**Customer Relations Officer**

**SALARY: $1,560.48 - 1,787.84 pw + Super**

**Work Type: Various Opportunities Available**

**Location: Oran Park Administration Building - 70 Central Avenue, Oran Park,2570**

Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community.

Don't miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.

**What We Offer**

We are committed to opportunities to help people excel and build a lasting career. We offer learning and development opportunities as well as flexi time and access to employee benefits.

We promote diversity in the workplace and have a culture that is inclusive, respectful and embraces the unique skills and qualities of all people.
As the community continues to grow, this opportunity will allow you to grow with it

**Essential**:

- Demonstrated experience in a customer service centre role (call centre environment) and/or a Cert IV in Customer Service.
- Excellent communication, organisational skills
- Excellent Analytical, conflict resolution and problem-solving skills that lead to effective solutions and avoid/reduce potential conflict.
- Proven ability to work in a challenging, fast-paced team environment while maintaining a positive outlook.
- Knowledge of Council functions and services with the ability to interpret legislation, policy, plans, and procedures.
- Willingness to embrace change and identify opportunities for improvement.
- Justice of the Peace qualification (or ability to obtain within six months of appointment).

**Desirable**
- Call Centre experience with responsibility for first contact resolutions over a broad range of complex matters.
- To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication. If a medical contraindication certificate is provided, it will be assessed against a risk assessment and the decision of whether Council accepts the medical contraindication certificate, will be based on operational needs._

**Further Information: Lee** Wear, Team Leader Customer Experience on 13 CAMDEN (13 226 336)

**Closing Date for above position**: 6 May 2024

**Position Description**: For full position description details click here

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