Customer Relations Officer

1 week ago

Oran Park, Australia Camden Council Full time

SALARY: $1,560.48 - 1,787.84 pw + Super

Work Type: Temporary Full Time till 27 October 2024

Location:Oran Park Administration Building - 70 Central Avenue, Oran Park,2570

We are currently seeking Expressions of Interest to the temporary position of Customer Relations Officer.
The primary responsibility of the role is to promote the positive professional image of Council to the Community through the division of quality customer service.

What We Offer

We are committed to opportunities to help people excel and build a lasting career. We offer learning and development opportunities as well as flexi time, access to employee benefits.

We promote diversity in the workplace and have a culture that is inclusive, respectful and embraces the unique skills and qualities of all people.
As the community continues to grow, this opportunity will allow you to grow with it

Essential:

- Demonstrated experience in a customer service centre role (call centre environment) and/or a Cert IV in Customer Service.
- Excellent communication, organisational skills
- Excellent Analytical, conflict resolution and problem-solving skills that lead to effective solutions and avoid/reduce potential conflict.
- Proven ability to work in a challenging, fast-paced team environment while maintaining a positive outlook.
- Knowledge of Council functions and services with the ability to interpret legislation, policy, plans and procedures.
- Willingness to embrace change and identify opportunities for improvement.

Desirable:

- Call centre experience with responsibility for first contact resolutions over a broad range of complex matters.
- To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication. If a medical contraindication certificate is provided, it will be assessed against a risk assessment and the decision of whether Council accepts the medical contraindication certificate, will be based on operational needs._

Further Information: Karli Fairclough, Senior Customer Relations Officer on 4654 7963

Closing Date for above position: 18/3/2024

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