Customer Relations Officers

2 weeks ago

Oran Park, Australia Camden Council Full time

SALARY: $1,560.48 - 1,787.84 pw + Super

Work Type: Various Opportunities Available

Location: Oran Park Administration Building - 70 Central Avenue, Oran Park,2570

Come join an organisation with endless opportunities, where people choose to work because they are inspired by the chance to shape, influence and grow a community.

Don’t miss out on being part of something great by joining an evolving, rapidly growing, adaptive and innovative organisation.

What We Offer

We are committed to opportunities to help people excel and build a lasting career. We offer learning and development opportunities as well as flexi time and access to employee benefits.

We promote diversity in the workplace and have a culture that is inclusive, respectful and embraces the unique skills and qualities of all people.
As the community continues to grow, this opportunity will allow you to grow with it

Essential:

- Demonstrated experience in a customer service centre role (call centre environment) and/or a Cert IV in Customer Service.
- Excellent communication, organisational skills
- Excellent Analytical, conflict resolution and problem-solving skills that lead to effective solutions and avoid/reduce potential conflict.
- Proven ability to work in a challenging, fast-paced team environment while maintaining a positive outlook.
- Knowledge of Council functions and services with the ability to interpret legislation, policy, plans, and procedures.
- Willingness to embrace change and identify opportunities for improvement.
- Justice of the Peace qualification (or ability to obtain within six months of appointment).

Desirable
- Call Centre experience with responsibility for first contact resolutions over a broad range of complex matters.
- To meet Council's WHS requirements and in accordance with Council's Covid-19 Safety Plans, this position has been identified via risk assessment to be required to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication. If a medical contraindication certificate is provided, it will be assessed against a risk assessment and the decision of whether Council accepts the medical contraindication certificate, will be based on operational needs._

Further Information: Lee Wear, Team Leader Customer Experience on 13 CAMDEN (13 226 336)

Closing Date for above position: 6 May 2024

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