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Program Support Officer

4 weeks ago

Milton, Australia National Affordable Housing Consortium Full time

We are a social value enterprise providing affordable housing through dynamic community-based partnerships. Driven by our mission to increase supply, we continuously strive to make a difference.

When we place new tenants into an affordable rental, or help our families achieve their dream of home ownership, we are proud to be part of something special.

**The Opportunity**

Support our customers to realise their dream of home ownership You will be first point of contact for new enquiries to the shared equity scheme, and provide customer and administrative support throughout the process. Key duties include:

- Communicating information about the program through various channels
- Undertaking initial assessment of borrowing capacity
- Supporting matching of buyers to scheme partners
- Liaising with various stakeholders to achieve program outcomes
- Maintaining compliance with Australian Credit Licence requirements
- Customer after care, including compliance audits
- Supporting day to day running of program, including marketing and event assistance
- Maintaining CRM / data entry
- Regular reporting on program activities

This is a full time 12-month contract with opportunity for ongoing employment.

**The Benefits**
- Attractive salary package
- 5 weeks annual leave
- 12-month contract with opportunity for ongoing employment
- Hybrid role - up to 3 days WFH, 2 days in Milton Head Office
- Opportunity for growth and development in NFP, finance or real estate
- Admin role that makes a difference

Immediate start is available.
- Experience in customer service
- Experience with admin/data entry
- Excellent communicator, comfortable interacting with clients and stakeholders from a range of backgrounds
- Tech savvy & proficient in the MS Office suite
- Efficient, highly organised multi-tasker
- Demonstrated ability to ‘think on your feet’ to solve problems
- Experience with a CRM highly regarded
- Experience within financial services or real estate industries highly regarded
- Cert IV in Financial Services advantageous
- NAH is an equal opportunity employer. Applicants from diverse backgrounds are encouraged to apply._

**Job Types**: Full-time, Fixed term
Contract length: 12 months

**Salary**: $64,000.00 per year

**Benefits**:

- Extended annual leave
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Milton, QLD 4064: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What are your salary expectations?

**Experience**:

- Customer Service: 1 year (preferred)
- Administration: 1 year (preferred)
- Data Entry: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Milton, QLD 4064

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