Customer Service Agent
1 month ago
**The Company**
Join a company specialising in diverse home frozen meals, prioritising quality ingredients and convenient doorstep delivery. With a new opportunity, the company is seeking a Customer Service Agent to join their team in playing a vital role in delivering high-quality service to customers.
**The Role**
Reporting directly to the Customer Service Manager, you will be responsible for:
- Resolving customer inquiries and complaints promptly
- Providing exceptional customer service through inbound calls
- Liaising with relevant internal stakeholders
- Managing customer feedback to the Customer Experience Manager for reporting
- Demonstrate a strong understanding of their services
- Proficiency in working within a high-paced environment
**About you**
To be successful for this role, you will have:
- Previous customer service or call centre experience required
- A high attention to detail
- Excellent communication skills, both verbal and written
- Strong knowledge of computer systems would be beneficial
- A self-driven attitude and willingness to learn
- Demonstrate empathy towards customer inquiries
**What’s in it for you?**
- Up to $65,000 + super
- Full time or potential opportunity for a part-time 4-day work week
- Hybrid working environment (3 days WFH) after training is completed
- Birthday leave and staff discounts
- Full working rights (Australian Citizen or Permanent Resident)
- Great company culture - work with like-minded individuals
- Located in Matraville with parking onsite
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