![Douugh](https://media.trabajo.org/img/noimg.jpg)
Collections and Customer Service Agent
4 weeks ago
Collections and Customer Service agent
At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships.
We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a hands-on role with an 80% focus on collections and 20% focus on Customer Service but always with a 100% focus on customer care.
Douugh is one of the most exciting fintechs in Australia. Listed on the Australian Stock Exchange, Douugh is a fast paced startup that is revolutionizing how everyday people Spend, Save and Grow their money, to become financially independent.
About the Role
You will be a skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a hands-on role with an 80% focus on collections and 20% focus on Customer Service but always with a 100% focus on customer care.
As such you will be tasked to proactively manage and systemise all collections, as well as all carry out customer account management functions as they relate to customer queries.
This can include anything from building new ways to communicate with customers, arrange and manage payment programs, handle simple customer account maintenance, to working with the engineering team to solve technical issues, investigating transaction issues, as well as supporting onboarding.
Objectives of this role:
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet department SLAs
- company guidelines and procedures for communications with mínimal supervision
**Responsibilities**:
- Pro activity and successfully manage small loans and fee collections for Douugh
- Recommend improvements to company processes for efficiency for collection
- Maintain and agreed default rate
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries
- Build expert, dynamic knowledge of the company's products and services
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Maintain daily recordings and documentation of issues and resolutions
Non negotiables:
- 3+ years working as a Collections Specialist / Agent
- 1+ years experience as a Customer Service Agent or Account Manager
- Experience working a Fintech or dynamic financial services environment specializing in Small Loans, BNPL, Cash Advance etc.
- Has a solid understanding of finance, non regulated lending and Know Your Customer and financial transactions.
- Has solid experience with Intercom, as well as Salesforce, Chat and other technology systems
- Ability to work independently with mínimal direction or supervision
- Outstanding customer service skills
- Advanced computer skills
- Excellent verbal and written communication skills
- High problem-solving and analytical skills
- Eagerness to learn and accept challenges
- Strong organizational and time management skills
Your Opportunities at Douugh:
- A great place to work with varied exposure to different processes and teams and somewhere you can succeed and develop
- Opportunities to be involved in new initiatives and have ownership of tasks focused on continuous improvement with shared interests of the company.
Douugh is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
Job ID 74
-
Collections and Customer Service Agent
3 weeks ago
Sydney, Australia Douugh Full timeCollections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...
-
Collections and Customer Service Agent
4 weeks ago
Sydney, Australia Douugh Full timeAt Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...
-
Collections and Customer Service Agent
3 weeks ago
Sydney, Australia Douugh Full timeAt Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...
-
Collections and Customer Service Agent
6 days ago
Sydney, New South Wales, Australia Douugh Full timeCollections and Customer Service agentAt Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships.We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed...
-
Agent Services
2 months ago
Sydney, Australia Recruit and Consult Full time$65,000 - $75,000 - Monday - Friday role, no car required - Be part of a luxury Real Estate brand in growth mode **A little bit about the company**: Do you feel stale in your current role with no opportunity to grow your skills, salary and responsibilities? We have the perfect role for you to enhance your skills and see your Real Estate career take off. Be...
-
Customer Service Agent
1 month ago
Sydney, Australia Svetness Full timeWe are seeking a highly motivated and customer-oriented Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and ensuring their satisfaction with our products and services. **Responsibilities**: Manage and resolve customer...
-
Customer Service Agent
6 days ago
Sydney, New South Wales, Australia Intercruises Shoreside & Port Services Full timeCustomer Service Agent - Cruise TerminalLocation: Sydney, AustraliaBusiness Sector: TUI Musement - Intercruises Shoreside & Port ServicesContract Terms: Casual/Seasonal (hourly rate)Do you want to work in a stunning location with panoramic views of the Sydney Opera House, Sydney Harbour Bridge and Circular Quay? How about working with world famous brands...
-
Customer Service Agent
6 days ago
Sydney, New South Wales, Australia Luxury Escapes Full timeHere at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.Travel is already bouncing back We are seeing an amazing turn around already...
-
Agent Services
6 days ago
Sydney, New South Wales, Australia Recruit and Consult Full time$65,000 $75,000 Monday Friday role, no car required Be part of a luxury Real Estate brand in growth modeA little bit about the company:Do you feel stale in your current role with no opportunity to grow your skills, salary and responsibilities? We have the perfect role for you to enhance your skills and see your Real Estate career take off. Be part of a team...
-
Customer Service Agent
6 days ago
Sydney, New South Wales, Australia Citrus Group Full timeOur client leads the future of security in Australia through their unique style of operation, their strategic platform of Human Intelligence and their focus on providing progressive and more secure futures for all. We are currently seeking an experienced Customer Service Agent to join their team based in West Ryde. As an Customer Service Agent, you will be...
-
Collections Manager
2 months ago
Sydney, Australia Adevinta Group Full timeGumtree Australia Australia Sydney, Australia Financial Services / Finance Strategy & Legal / Other Full-time **Job Description**: **Qualifications**: Additional Information Company Description **About the role**: As part of our growth journey, we are looking for a talented Accounts Receivable Manager to join our Billing and Operations Team. Reporting...
-
Customer Service Agent
6 days ago
Sydney Domestic Airport, Australia Menzies Aviation Full time**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Overview** Deliver...
-
Collections Manager
6 days ago
Sydney, New South Wales, Australia Adevinta Group Full timeGumtree Australia AustraliaSydney, AustraliaFinancial Services / Finance Strategy & Legal / OtherFull-timeJob Description:Qualifications:Additional InformationCompany DescriptionAbout the role:As part of our growth journey, we are looking for a talented Accounts Receivable Manager to join our Billing and Operations Team. Reporting into the Billing and...
-
Customer Service and Retention Agent
2 weeks ago
Sydney, Australia Neilson Financial Services Full time**Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...
-
Customer Service Agent
6 days ago
Sydney Domestic Airport, Australia Menzies Aviation Full timeOverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.But at the heart of our business is our people.OverviewDeliver high performance...
-
Customer Service Agent
6 days ago
Sydney, Australia Boral Construction Materials Full timeCustomer Service Agent **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney - With great customer support, customers will want to work for us!_ - If you have a passion for providing key customer service without the requirement of making cold or sales-based calls then this role is...
-
Customer Service Agent
2 months ago
Sydney Domestic Airport, Australia Wymap People Full timeWymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills - previous data entry experience - Strong customer...
-
Customer Service Agent
4 weeks ago
Sydney, Australia people2people Full time**The Company** Join a company specialising in diverse home frozen meals, prioritising quality ingredients and convenient doorstep delivery. With a new opportunity, the company is seeking a Customer Service Agent to join their team in playing a vital role in delivering high-quality service to customers. **The Role** Reporting directly to the Customer...
-
Customer Service Agent
3 weeks ago
Sydney, Australia people2people Full time**The Company** Join a company specialising in diverse home frozen meals, prioritising quality ingredients and convenient doorstep delivery. With a new opportunity, the company is seeking a Customer Service Agent to join their team in playing a vital role in delivering high-quality service to customers. **The Role** Reporting directly to the Customer...
-
Customer Service Agent
4 weeks ago
Sydney, Australia Veritas Recruitment Full timeBondi Location - Hybrid Role - Travel Perks Our client that has been operating since 1920 is looking for several experienced Customer Service Agents. Their philosophy is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at a great value. At the heart of everything they do is a passion...