Customer Service Agent

1 week ago

Sydney Domestic Airport, Australia Wymap People Full time
Immediate Start

  • Family-Friendly Workplace
  • Career Progression

Role:
Customer Service Agent - Transport

Location:
Brighton Le Sands NSW

Status:
Permanent Full Time

About us:


Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand.

Offering specialised handling and transport services to the airfreight, airport, and airline industries at a local and national level.

At Wymap Group, our commitment to customer service and safety is unwavering.

At the core of our diverse portfolio, Wymap Transport, a distinguished division of Wymap Group, oversees a resilient commercial fleet with over 150 vehicles and trailers; Wymap People is the premier national aviation and airfreight recruitment specialist.


As a Customer Service Agent, you will be responsible for maintaining efficient customer service operations and overseeing administrative tasks critical to the company's success.

You will serve as the primary point of contact for drivers, onsite staff, and clients, delivering exceptional service while ensuring compliance with regulatory requirements.

This role requires availability five days a week, including on-call after-hours commitments as required.

Key Responsibilities (but not limited too):

  • Answer all incoming telephone calls within specified times and provide attentive service to both external and internal stakeholders.
  • Liaising with key stakeholders regarding operational performance including but not limited to Management, Customer Services, Drivers, Customers.
  • Understand and comply with the organisation and relevant legislated policies and procedures.
- contribute to continuous improvement by identifying areas to develop team culture and customer process

Role Requirements:

  • Previous experience within a Customer Service Role (Transport knowledge advantage).
  • Ability to work within a fastpaced environment
  • Intermediate computer skills in particular MS Office
  • Excellent communication skills (written and verbal)
  • Ability to obtain a National Police Clearance

Why work for Wymap - Employee Incentives and Benefits

  • Access to PayLab Discount Incentive Platform
  • Save on your everyday expenses
  • Competitive Rates and Incentive Programs
  • Employee Assistance Programs (EAP)
  • Family-Friendly Workplace


Please note this role will require the flexibility to work a rotating roster, covering operational hours of , 7 days a week.

  • Customer Service Agent

    2 months ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills - previous data entry experience - Strong customer...

  • Customer Service Agent

    3 weeks ago

    Sydney Domestic Airport, Australia Wymap People Full time

    Immediate Start - Family-Friendly Workplace - Career Progression **Role**: Customer Service Agent - Transport **Location**:Brighton Le Sands NSW **Status**: Permanent Full Time **About us**: Wymap Group is the leading provider of Transport and People Solutions for the Aviation Logistics industry across Australia and New Zealand. Offering specialised...

  • Customer Service Agent

    1 week ago

    Sydney Domestic Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Overview** Deliver...

  • Customer Service Agent

    1 week ago

    Sydney Domestic Airport, Australia Menzies Aviation Full time

    OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.But at the heart of our business is our people.OverviewDeliver high performance...

  • Customer Service Agent

    2 months ago

    Melbourne Airport, Australia Wymap People Full time

    ASAP Start - Penalty Rates - Airport Location Wymap People are currently seek a Customer Service Agent to support our leading Ground handling client on a long-term ongoing basis. **About the role**: - Working in a fast paced environment - Entering data into required systems - Working with customers **About you**: - Basic numeric and literacy skills -...

  • Customer Service Agent

    1 month ago

    Sydney, Australia Svetness Full time

    We are seeking a highly motivated and customer-oriented Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries, and ensuring their satisfaction with our products and services. **Responsibilities**: Manage and resolve customer...

  • Customer Service Agent

    1 week ago

    Sydney, New South Wales, Australia Intercruises Shoreside & Port Services Full time

    Customer Service Agent - Cruise TerminalLocation: Sydney, AustraliaBusiness Sector: TUI Musement - Intercruises Shoreside & Port ServicesContract Terms: Casual/Seasonal (hourly rate)Do you want to work in a stunning location with panoramic views of the Sydney Opera House, Sydney Harbour Bridge and Circular Quay? How about working with world famous brands...

  • Customer Service Agent

    1 week ago

    Sydney, New South Wales, Australia Citrus Group Full time

    Our client leads the future of security in Australia through their unique style of operation, their strategic platform of Human Intelligence and their focus on providing progressive and more secure futures for all. We are currently seeking an experienced Customer Service Agent to join their team based in West Ryde. As an Customer Service Agent, you will be...

  • Ramp Agents

    2 weeks ago

    Sydney Domestic Airport, Australia Labour Connect Full time

    High profile client - Ongoing & consistent work - Excellent pay rates Labour Connect is a company focused on providing the aviation industry with a comprehensive range of services through a network of highly qualified, motivated and customer focused employees. We are seeking Ramp Agents, and Baggage Handlers for for Domestic Airport. About the role -...

  • Collections and Customer Service Agent

    4 weeks ago

    Sydney, Australia Douugh Full time

    Collections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...

  • Collections and Customer Service Agent

    3 weeks ago

    Sydney, Australia Douugh Full time

    Collections and Customer Service agent At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and...

  • Customer Service and Retention Agent

    2 weeks ago

    Sydney, Australia Neilson Financial Services Full time

    **Company Description** At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. We have evolved from our origins in the UK, where the business was launched in 2012, to become...

  • Customer Service Agent

    1 week ago

    Sydney, Australia Boral Construction Materials Full time

    Customer Service Agent **Division**: Boral Constr Mat Limited **Department**: Overhead Nsw Act **Work type**: Permanent - full time **Location**: Sydney - With great customer support, customers will want to work for us!_ - If you have a passion for providing key customer service without the requirement of making cold or sales-based calls then this role is...

  • Collections and Customer Service Agent

    4 weeks ago

    Sydney, Australia Douugh Full time

    At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...

  • Collections and Customer Service Agent

    3 weeks ago

    Sydney, Australia Douugh Full time

    At Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships. We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed Fee collections. This will be a...

  • Collections and Customer Service Agent

    1 week ago

    Sydney, New South Wales, Australia Douugh Full time

    Collections and Customer Service agentAt Douugh, we count on the customer service team to be the first line of communication with our customers, deliver a great experience and build strong customer relationships.We're looking for a highly skilled Collections Agent who can work in the Customer Service team and lead the charge on Small Loan (Spots) and missed...

  • Customer Service Agent

    1 month ago

    Sydney, Australia people2people Full time

    **The Company** Join a company specialising in diverse home frozen meals, prioritising quality ingredients and convenient doorstep delivery. With a new opportunity, the company is seeking a Customer Service Agent to join their team in playing a vital role in delivering high-quality service to customers. **The Role** Reporting directly to the Customer...

  • Customer Service Agent

    3 weeks ago

    Sydney, Australia people2people Full time

    **The Company** Join a company specialising in diverse home frozen meals, prioritising quality ingredients and convenient doorstep delivery. With a new opportunity, the company is seeking a Customer Service Agent to join their team in playing a vital role in delivering high-quality service to customers. **The Role** Reporting directly to the Customer...

  • Customer Service Agent

    2 weeks ago

    Sydney, Australia Veritas Recruitment Full time

    Bondi Location - Hybrid Role - Travel Perks Our client that has been operating since 1920 is looking for several experienced Customer Service Agents. Their philosophy is simple. To create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at a great value. At the heart of everything they do is a passion...

  • Customer Experience Agent

    3 weeks ago

    Melbourne Airport, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...