Customer Service Agent

1 week ago

Sydney, Australia Boral Construction Materials Full time

Customer Service Agent

**Division**: Boral Constr Mat Limited
**Department**: Overhead Nsw Act
**Work type**: Permanent - full time
**Location**: Sydney
- With great customer support, customers will want to work for us_
- If you have a passion for providing key customer service without the requirement of making cold or sales-based calls then this role is for YOU_

**Your next opportunity**

If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our North Ryde Office on a Permanent Part Time basis

We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will work off a monthly roster with shifts ranging between our opening hours Monday to Friday. This Permanent Part Time opportunity will see you working between 7am - 12.30pm or 9 am - 2.30 pm Monday to Friday.

**Your day will involve**:

- Receive orders and enter them into our systems in a precise and agile manner (with training provided)
- Understand production capabilities of the Boral plant and truck network Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
- Build professional relationships with customers and internal teams.

**Wat are we looking for?**
- Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week.
- Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
- Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
- Knowledge of construction materials and industry is desirable
- Computer literate
- Proven ability to learn and meet the challenges of an ever-changing environment.

**What's on offer?**
- We value your abilities and reward results that drive business success
- Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
- Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives

**About Boral**

We are Australia’s leading vertically-integrated construction materials solution provider and have been helping to build and enable a strong, modern Australia for more than 75 years. Our integrated network includes upstream assets - quarries, cement operations and our bitumen JV - and downstream operations across, recycling, concrete and concrete placing and asphalt.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours**: Safety, Teamwork, Ambition, Accountability and Respect.**

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.
- Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age. _

**Application closing date**: 02 Mar 2024

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