Claims Case Manager
4 weeks ago
Do you have an **understanding and empathetic nature?**:
- Are you renowned for your **problem-solving abilities?**:
- Do you have the skills to** handle difficult conversations?**
Who will you be working for?
Our client has recently experienced exceptional growth with a substantial expansion of their international footprint This is an exciting time to join a firm with a global reach, who pride themselves on their transformative approach to wealth management solutions through innovation, asset servicing and technological leadership. As a valuable team-member, you will be encouraged to reach for the stars and grow within your role With a global focus and offices spread throughout the world, our client offers a unique experience across multiple sectors for those members who wish to advance their career, in a supportive environment.
What your day will look like:
- As the key contact for claimants through the death and disability claims process, you will be tasked with the end-to-end claim’s lifecycle.
- Work closely with team members to achieve shared team objectives and best client outcomes.
- Perform tasks as required to ensure all client outcomes are achieved in a smooth and timely manner.
- Provide exceptional customer service skills to actively seek information and determine the claimant’s circumstances, needs and expectations.
- Commit to ongoing development of claims knowledge.
- Prepare and submit relevant distribution of benefits, claim staking letters and responses to objections.
- Assist Trustees with enquiries regarding Insurance claims and objections.
- Work with the external insurer to facilitate the assessment and administration of claims.
- Ensure ongoing document management and co-ordination with key stakeholders.
- Ensure a high level of service and work is completed within agreed service standards, with the claimant’s experience always kept at a high priority.
- **Strong knowledge** of the Superannuation industry and relevant legislation
- **Previous experience **in a similar role within Superannuation
- An **approachable attitude**:
- Exceptional **investigative and problem-solving skills**:
- An** eye for detail**:
- An **empathetic nature **and ability to** navigate through difficult conversations**:
- Exceptional **organisational skills**:
- Strong and effective **communication and listening skills**, both verbal and written
- Ability to** identify, deliver and implement change when required**
**Equal Opportunity Employer**
Our client understands that each and every team member brings with them their own unique qualities and is committed to ensuring a safe and positive workplace for all employees.
APPLY TODAY
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