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Case Manager
4 months ago
Job Number:
- 493488
Work type:
- Full Time Permanent
**Location**:
- Sydney (CBD)
Categories:
- Workers Compensation
- **Location**: Sydney
- **Term**: Full Time, Permanent role - 35 hours per week
- **Hybrid** **role**: Two days in office and three days from home each week
**Who are we**
For over 60 years Guild Insurance has been providing innovative and progressive professional indemnity, business, and personal lines insurance solutions. As we enter our seventh decade, we continue to innovate and challenge the way we do things and as such, there has never been a better time to join us. In fact, we are putting our money where our mouth is and are embarking on ways of working program that will empower you to work in a way that is contemporary and enabling
Our comprehensive product suite includes commercial lines, comprising of property, professional indemnity, public and products liability, management liability, motor, and workers compensation, as well as personal lines. We are Australian owned with offices nationally, so our customers benefit from our local knowledge and presence.
**The Role**
Reporting to the NSW Workers Compensation Team Leader, the **Case Manager - Low Risk Claims** will be responsible for the finalisation of workers compensation claims and the management of a portfolio of non-significant workers compensation claims in accordance with Guild’s guidelines, policies, and procedures.
You will be the initial contact and support to workers and employers when confirming a new claim lodgement, so excellent customer service and relationship management skills are essential in this role. You will need to clearly set customer expectations and provide accurate information, education and options to assist claimants through the claim journey.
Working as part of a large team, you will be fully supported by other team members and Case Managers. Your primary function is to manage all claims in line with our claim’s guidelines and service standards and where necessary, escalating to other members of the team.
**About you**
You have experience in a similar claims role within the Workers Compensation industry along with a good knowledge of general insurance claims. You are dedicated to meeting the expectations of your stakeholders and act with the customer in mind - ‘client first approach”.
You possess excellent communication skills, both written and oral and have an eye for detail or attention to detail. You are a team player and thrive in a supportive and collaborative team.
You enjoy working on the phone, in a call-queueing environment, managing inbound and outbound calls and queries.
Prior experience using Guidewire will be advantageous but not essential, but you will need to be proficient in using the Microsoft suite of programs.
**About the Team**
This role will join a large team of approximately 20 based around locations in Australia. The NSW team is a team of 12 and have daily check-ins, monthly National team meetings and regular strategy meetings, so you will feel connected and up to date in the role. The team are very supportive, easy-going, and extremely adaptable. They have some great examples of career succession amongst the team, so there are opportunities for you to grow your career at Guild Insurance.
**What we offer**
Guild Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We pride ourselves on having an inclusive and productive workplace where we treat our people and our clients with fairness, dignity, and respect. We offer:
- Hybrid working
- Paid parental leave for eligible staff.
- An extra day of paid leave in addition to your annual leave entitlements.
- Enhanced long-service leave.
- Staff discounts with leading retailers.
- An innovative Employee Assistance Programme
- Wellbeing initiatives
Visit our website here to meet our people and learn more about our business, values, and benefits.
**Advertised**: 31 May 2024 AUS Eastern Standard Time
**Applications close**: 23 Jun 2024 AUS Eastern Standard Time
