Case Associate, Retail Claims

4 days ago

North Sydney, Australia MLC Life Insurance Full time

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most - and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

**The Role**:
The Claims team are there to help their customers at their most vulnerable; they support each policy holder/member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.

We are currently recruiting for a Case Associate to join us in our Brisbane, Melbourne or Sydney offices. You will work collaboratively with Case Consultants and other support services in a team environment, providing administrative assistance and managing low risk cases.

Your responsibilities include but are not limited to:

- Manage incoming and outgoing correspondence within SLA’s;
- Manage and process payments in line with authorisation and recommendation of the Case Consultant;
- Request and follow-up outstanding client documentation and information (inc. medical reports, Medicare records, Financials, etc.);
- Manage and process payment invoices for all services;
- Classify, manage and complete new mail items from the workflow systems within the agreed SLA’s;
- Manage and process re-opening requests of client claims;
- Manage and schedule meetings / appointments with third party stakeholders; and
- Manage a portfolio of low-risk cases.

**About You**

With a strong administrative background, you will have experience with supporting team members and be highly customer driven. Able to meet deadlines and multitask/ prioritise, you enjoy building strong relationships and have excellent written and verbal communication skills.

Bringing our best to life - why join us?
- We do work that makes a genuine difference to our customers, partners and community.
- We have a supportive, inclusive and flexible team culture, including hybrid working.
- We support your growth and development, and careers across our business units and teams that are as unique as our people.
- We reward and celebrate our successes, through our incentive and recognition programs.
- We offer tools, resources and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub
- We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.


**Primary Location**: AU-NSW-North Sydney

**Work Locations**: Level 5, 177 Pacific Hwy Level 5 177 Pacific Hwy North Sydney 2060

**Job**: Customer

**Organization**: MLC Limited

**Schedule**: Permanent

**Employee Status**: Group Level 1

Full-time

:
**Job Posting**: 30-Apr-2024, 11:24:43 PM

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