Guest Service Manager

3 months ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23100508

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Perks and Rewards**:

- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Wellbeing & mindfulness programs to ensure you stay healthy.

**What you will do**
- Ensure efficient, friendly and professional service is provided to all guests.
- Influence the team and assist in progressing their career goals
- Warmly welcome & serve our guests.
- Be an expert on the hotel, know it inside and out to ensure our guests receive a mind blowing service experience.
- Meet & connect with our guests and give them an experience beyond their expectations.
- Offer intuitive service and understand their varied needs whether it be a business meal, date night, a doggie degustation (thats right, pups can dine here too), ladies who lunch or gents that brunch - know what and how to best approach any service situation and blow their mind.

**What we ask of you**
- A genuinely warm & welcoming demeanor.
- Guest relations or front office supervisory or management experience.
- Personable communication skills.
- Availability to work weekends and night shifts.
- Energising motivation - its infectious - no job is too big or too small.
- A passion for the industry, a want to be the best in service - and the best in lifestyle.
- A desire to innovate and create. Our guests come to experience a life less ordinary.
- A natural-born storyteller.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

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