Service Delivery Manager

3 months ago

Sydney Kingsford Smith Airport, Australia dnata Full time

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development

**OVERALL PURPOSE OF THE POSITION**

The **Service Delivery Manager, Passenger Services** is responsible for the shift and performance management of dnata's Passenger Service operation at Sydney International Airport. This role has a strong focus on satisfying client needs and delivering the promises that our customers make.

The Service Delivery Manager will manage the day-to-day complexities of business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

This role will be a full time and operate with shift work.

**Primary Duties and Responsibilities**
- Develop and deliver a client centric, commercially focused operation including management, organisation and coordination of all work areas during day of operations
- Drive and oversee the day-to-day passenger services operation at Melbourne International Airport
- Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements
- Manage significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services' policy and procedures
- Provide quality metrics and reporting on critical business issues
- Drive and embed a positive safety culture within the team focussed on awareness and vigilance.

**Essential Criteria**
- At least 1 year experience within the aviation industry.
- Demonstrated leadership experience with customer centric orientation and ability to drive a service culture
- Demonstrated people management and aviation experience
- Good communication skills both written and oral and excellent presentation skills
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement.

**Desirable Criteria**
- Degree in Aviation or Business Management
- Other relevant tertiary qualifications

**What we offer in return**:

- Opportunity to work for a Global company
- Great team environment
- Extensive training and support
- On site parking (paid by dnata)
- Discount and rewards program
- 5 Weeks annual leave
- Competitive salary

**After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 2 weeks of the closing date.

  • Service Delivery Manager

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Service Delivery Manager

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Passenger Services

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Service Delivery Manager

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Passenger Services Delivery Agent

    6 days ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • National Passenger Services Training Manager

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    We have an opportunity for an experienced training manager to join our our national training team based in Mascot OR Tullamarine. At this stage we are looking for the right person to join the team and lead the training strategy on a national level! You will work within a dynamic and successful team with a passion for people (and having fun) and with the...

  • Ramp Services Manager

    4 months ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 250 locations in over 58 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Ramp Services Training Manager

    4 months ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Passenger Services Agent

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Training Coordinator

    1 week ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    **Purpose of the Position** The Training Coordinator is responsible for the conduct of training and assessment and ensuring that training is planned, prepared, delivered, and ensuring consistency of training content and delivery throughout the port in a cost-effective manner. Specialists are required to work closely with customer airlines to ensure...

  • Training and Compliance Manager

    3 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We are looking for a full-time Training and Compliance Manager who will support our National Cargo Operations team. This position will be responsible for completing gap analysis, risk assessments and driving...

  • National Ramp Training Manager

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    We have an opportunity for an experienced training manager to join our our national training team based in Mascot OR Tullamarine. At this stage we are looking for the right person to join the team and lead the training strategy on a national level! You will work within a dynamic and successful team with a passion for people (and having fun) and with the...

  • Passenger Services

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, that are fluent in Tagalog to complete the job on...

  • Passenger Services

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • General Manager, Ground Handling Sydney

    6 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    **OVERALL PURPOSE OF THE POSITION** The General Manager, Ground Services (SYD) will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations at Sydney International Airport, with a focus on safety, service delivery, efficiency and cost effectiveness. The role will deliver continuous improvement in key...

  • Passenger Services Agent

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Service Delivery Manager

    1 month ago

    Melbourne Airport, Australia dnata Full time

    Job Title: Service Delivery ManagerAt dnata, we are seeking a highly skilled and experienced Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of ground services and ramp services to our clients.Key Responsibilities:Lead the development and delivery of...

  • General Manager, Ground Handling Regional Ports

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    **OVERALL PURPOSE OF THE POSITION** The General Manager, Ground Services (Regional Ports) will lead, manage, and develop the provision of service in the areas of passenger, ramp, load control and operations with a focus on safety, service delivery, efficiency and cost effectiveness. The role will deliver continuous improvement in key areas of safety,...

  • Service Delivery Manager

    3 weeks ago

    Melbourne Airport, Australia dnata Full time

    OVERALL PURPOSE OF THE POSITIONThe Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp Services for our clients to ensure an efficient and effective service meeting and exceeding the company's and our clients' expectations.The Service Delivery Manager - Ramp will manage simultaneous complex and...

  • Service Delivery Manager

    4 weeks ago

    Melbourne Airport, Australia dnata Full time

    Job Title: Service Delivery ManagerAt dnata, we are seeking a highly skilled and experienced Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective delivery of our Ground Services and Ramp Services to our clients.Key Responsibilities:Develop and implement...