Passenger Services Delivery Agent

6 days ago

Sydney Kingsford Smith Airport, Australia dnata Full time

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development

The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients

**Primary Duties and Responsibilities**
- Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
- Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
- Assisting passengers
- During disrupted or delayed services
- That require special assistance
- In wheelchairs to and from aircrafts
- Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required
- To report any incidents immediately and maintain awareness and obligations involved in reporting incidents
- Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines
- Build strong working relationships with all dnata Airport Services staff and client airline employees / delegates
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time
- Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
- Comply with dnata Standard Operating Procedures and Policies
- Liaise professionally with internal and external clients and stakeholders

**Essential Criteria**:

- You need to have Australian / New Zealand citizenship or Australian Permanent Residency
- You must be willing to undertake a Pre-employment medical test
- You must be willing to undergo an Australian Federal Police Security check
- You will also need a valid driver’s license
- Basic - Intermediate computer skills
- Excellent communication skills - Verbal and Written
- High level of customer service skills
- Available to work on a rotating roster
- Minimum of 2 years’ experience in customer service oriented role

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.

  • Passenger Services Delivery Agent

    2 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Passenger Services Agent

    7 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Passenger Services Agent

    6 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Passenger Services Delivery Agent

    7 months ago

    Perth Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Perth International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...

  • Passenger Services Delivery Agent

    6 months ago

    Adelaide Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Adelaide International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...

  • Passenger Services Delivery Agent

    4 months ago

    Adelaide Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Adelaide International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...

  • Passenger Services Delivery Agent

    4 months ago

    Adelaide Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Adelaide International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...

  • Passenger Services Agent

    4 months ago

    Perth Airport, Australia dnata Full time

    Exciting Opportunities for **Experienced Passenger Services Agents** in Perth! Join our dnata team and take advantage of on-the-job training and upskilling opportunities that pave the way for career progression and professional development. As a Passenger Services Delivery Agent, you won't just clock in; you'll step into a realm of perks and benefits: -...

  • Passenger Reduced Mobility Agent

    7 months ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** We...

  • Passenger Services Agent

    7 months ago

    Melbourne Airport, Australia dnata Full time

    The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’...

  • Passenger Reduced Mobility Agent

    4 months ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** We...

  • Passenger Reduced Mobility Agent

    6 months ago

    Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

    **Overview**: People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 250 locations in over 58 countries, across six continents. But at the heart of our business is our people. If you are seeking a...

  • Passenger Services

    7 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, that are fluent in Tagalog to complete the job on...

  • Passenger Services

    7 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Passenger Services

    6 days ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Sydney International Airport! dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the...

  • Passenger Services Agent

    5 days ago

    Melbourne Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...

  • Service Delivery Manager

    6 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Service Delivery Manager

    5 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Passenger Services

    7 months ago

    Sydney Kingsford Smith Airport, Australia dnata Full time

    dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...

  • Passenger Services Agent- Fluent in Mandarin and

    6 months ago

    Melbourne Airport, Australia dnata Full time

    Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport! The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate...