Ramp Services Operations Manager

3 weeks ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 250 locations in over 58 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are currently seeking a Ramp Services Operations manager that will provide leadership, direction and support to ensure safe, efficient and effective Ramp operations at Sydney International Airport. The delivery will be consistent with the expectations of all regulatory bodies and customer airlines' expectations/SLA's, whilst also ensuring adherence to company objectives, policies and procedures.

***Main accountabilities include**:

- Provide leadership, direction and support to all staff involved in the delivery of ground handling services, to ensure effective daily operational performance whilst adhering to all safety, security and customer requirements.
- Regular and ongoing operational, safety and financial reporting and review, to ensure compliance and continual improvement. This will include safety audits through SMART, safety incident investigations and corrective actions through MORSE and data entry and revenue collection through RSMS.
- Maximise service delivery while constantly managing costs to maximise profitability.
- Oversee planning and implementation of manpower requirements and ongoing cross-skilling/training needs.
- Ongoing monitoring of staff performance and attendance, coordinating and conducting probationary and annual performance appraisals.
- Ensure all safety related incidents are investigated and resolved in a timely manner, including liaising with HR and OSAC to ensure appropriate disciplinary and corrective actions where necessary.
- Building strong airline customer relationships by ensuring that SLA's and standards are maintained and raised by continual improvement.
- Establish and maintain strong working relationships through professional and efficient written and verbal communication with all internal and external stakeholders, customers, colleagues and airport authorities.
- Attending airline customer, SACL monthly meetings and conducting monthly Ramp, Basement and Duty Manager meetings.
- Maintain a high standard of presentation, uphold a strong work ethic and lead by example at all times.
- Control resource, equipment and ad-hoc cost allocations within budgetary restraints and KPI's.
- Oversee the recruitment and selection for internal and external vacancies and induction processes.
- Oversee Workers Compensation to ensure effective claims management.
- Additional duties or projects as delegated by the Ramp Services Manager

**Enterprise Knowledge**
- Possess strong computer skills including working knowledge of all Ramp and Baggage systems, including MORSE, RSMS and Microsoft Outlook and Excel.
- High level leadership and managerial abilities.
- Interpretation of EBA and understanding of IR legislation.
- Strong interpersonal and communication skills.
- Excellent organisational and time management skills.
- High level attention to detail.
- High level customer service delivery.
- Strong work ethic and positive attitude.
- Hold and maintain valid ASIC.

**Safety, Security and Compliance**

The majority of risks can most effectively be identified, controlled and managed at operational level. It is therefore essential that the Station and Operational Business Unit Managers assume the role of Coordinator of Health and Safety and ensure the following. Additional requirements as listed in the job description.

An employee who impedes the implementation of a safe and healthy system of work, or puts themselves or others at risk by not following health and safety procedures or by engaging in horseplay, will face serious disciplinary action. Endangering the health and safety of people, is considered in most Countries and States to be a breach of law, and enforcing officials (e.g. fire officers, local health and safety authority) could bring prosecutions against the Company, Company Directors, Management and employees alike.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the hiring manager below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions

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