Ramp and Baggage Service Delivery Manager

2 weeks ago

Sydney Kingsford Smith Airport, Australia dnata Full time

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development

We are currently looking for a Ramp and Baggage Service Delivery Manager to join our Sydney team.

**Overall Purpose of the **Position**:
The Service Delivery Manager is responsible for the management of end-to-end dnata Ground Services and Ramp & Cargo Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations.

The Service Delivery Manager will manage simultaneous complex and multi-dimensional business issues with competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.

**Primary Duties & Responsibilities**:

- Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas during day of operations and the management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements;
- Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence;
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture;
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes;
- Develop, implement and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Develop and provide quality metrics and reporting on critical business issues;
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance.

**OH & S Responsibilities**:

- Ensure compliance with the dnata OHS Policy and related Group Policies
- Comply with legislative OH & S requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata’s OH & S Management System and customer OH&S requirements
- Follow all safety work procedures, adhering to all safety guidelines provided
- Assist with accident investigation, reporting and injury management
- Manage the safety of the cargo facility and equipment, including the safety of workplace systems and general working environment
- Wear the required personal protective clothing and equipment

**What you get in return?**
- On site parking (paid by dnata);
- 5 Weeks Annual Leave;
- 15 days personal leave;
- We cover all uniform costs (including PPE and steel cap boots);
- We cover the cost of your Airport ID (ASIC);
- Rotating roster;
- Opportunity to work for a Global company;
- Great team environment;
- Extensive training and support

**After you have applied, and we believe you would be a potential perfect fit in our business, you will be contacted within 3 weeks of the closing date.

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