Ndis Team Leader Care Coordinator

6 months ago

Sydney Western Suburbs, Australia Maple Community Services Full time

**About Maple Community Services**

Maple Community Services is a NDIS approved Disability Service Provider that facilities supports within Australia. We are a team of like-minded individuals working towards creating equal standards of living for people of all abilities.

**Why Maple Community Services**

Maple Community Services instils a progressive, fresh, and innovative workplace environment, where opportunities for creativity, individualism, and originality are plentiful. The business was founded in early 2018, making this career opening the perfect one for someone looking to grow within the organisation and make this space their own.

**About you**

We are looking for a team player and organised Team Leader ready to take the next step in their career.

The Team Leader is the primary contact for support staff, participants and involving stakeholders who are connected in the services in which the company provides. The role requires great customer service and a hands-on approach. Additionally, maintaining a positive and long-term relationship with internal and external relations and handling any concerns that may arise.

This role is suited to those who have experience with case management, social work, rostering coordination or support work.

**Qualifications**
- Understanding of the NDIS and Disability Industry
- Preferred however not required, experience in rostering
- Salesforce experience preferred
- Willing to work outside of standard office hours (after hours roster)
- Driver’s License with access to a car
- Intermediate in Microsoft Office
- Excellent time management skills
- Strong analytical and decision making skills
- Excellent written, verbal and interpersonal communication skills
- Strong project management and multitasking skills
- Demonstrated ability to lead, motivate and guide individuals and teams
- Ability to work in a fast-paced environment, can accomplish tasks without direction.

**As the Team Leader, your role will include but not be limited to the following**
- Assist and connect the participant with stakeholders;
- Develop relationships within the broader community to help ensure the best possible outcomes for people living with disabilities;
- Participate in the development and implementation of systems that ensure staff are able to deliver desired outcomes for participant, including systems to support planning, budgetary, resource management, risk management and quality assurance functions, within your area of responsibility;
- Interpret participant data, including whole system analysis, to identify appropriate actions to meet the participant interests at a whole service or group level;
- Escalate issues or present effective solutions in relation to service delivery and participant care to relevant clinical and/or management bodies, when required;
- Establish, develop and maintain positive business and customer relationships;
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services;
- Provide continuous supervision, support and mentoring to Support Staff;
- Manage Support Staff;
- Monitor Support Staff performances and relevant processes (e.g., signing in and out, progress notes)
- Ensure Support Staff have a platform to openly communicate and/or debrief with Team Leaders;
- If and when necessary, respond to calls and messages after business hours;
- Provide a degree of hands-on support such as covering on-call shifts when required.

If you're dedicated and ambitious, Maple Community Services is an excellent place to grow your career. Don't hesitate to apply.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance
- Travel reimbursement
- Work from home

Schedule:

- Monday to Friday
- Rotating roster

Supplemental pay types:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

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