Team Leader/supervisor

5 months ago

Sydney, Australia VALUE CARE LIMITED Full time

**Location: Western Sydney, NSW (St. Marys, Penrith, Ambervale, Campbelltown)**

At Value Care, we support people with disabilities to live great lives. It’s the reason we exist - after all, why should anyone have to settle for anything less? And to make this a reality, we rely on the skill and commitment of our Value Care team.

**About the Role**

Ready for the next step in your career in disability, but don’t want to give up time with clients? We have got the job for you.

Our Team Leaders are dedicated to leading and energising teams to provide great service. Client relationship management is at the heart of everything we do. Together with our Client Service Managers, our Team Leaders partner with clients to develop and manage care teams that foster the greatest sense of choice, control and confidence under the NDIS.

We’re looking for people who have values like ours, people with GRIT, DETERMINATION and COMPASSION. We need a team that’s as diverse as our Participants

**Benefits of working with Value Care**
- For fresh-starters, full training leading to a Certificate III in Disability and Ageing is on offer, along with a 24/7 support centre
- Generous Paid Bonus Schemes e.g. Refer a Friend; Refer a Customer
- Competitive hourly/shift rates, paid travel time kms + direct reimbursement of tolls/parking costs incurred at work
- Access to salary packaging + Meals and Entertainment Expenses each year
- Value Care’s Not-for-profit taxation benefits to employees
- Opportunity for ongoing accredited trainings through our Training partnerships
- Positive, caring and a fun team of enthusiastic people

**Skills, Experience & Certificates**
- Valid work rights to work in Australia (international students welcome)
- Valid NSW Driver’s Licence (essential) and a reliable vehicle (optional)
- Have flexibility to work weekdays, weekends and/or night shifts
- Have a current First Aid and CPR Certificate (HLTAID0011) or willingness to obtain one prior to commencing
- Be willing to provide an NDIS Worker Check (NDISWC) Clearance (this will be performed by Value Care through the NDIS Commission’s portal)
- Have the ability to support others with personal care and domestic duties in a respectful way
- Have the capacity to meet the physical requirements of the job that may include manual handling tasks
- Have good computer, communication and interpersonal skills
- A confirmation record of COVID-19 vaccination (doses 1, 2 and booster)
- Ability to share National Police Clearance (name check certificate) and Working with Children Check

**The role**

At the heart of this role is second to none client relationship management. Together with our Client Service Managers, our Support Coordinators and the Compliance Team, the Team Leader will work with their clients to develop and manage care teams that support their goals. We’re growing and specifically need a Team Leader with experience in supporting people with complex needs, mental health and behaviours of concern in the specified location(s).

The role involves dealing with internal and external stakeholders and making a real difference in the lives of people with disability, supporting them to have the greatest sense of choice, control and confidence under the NDIS.

Here’s what you can expect:

- Lead a team of Value Care Support Workers to provide great service to clients.
- Develop and maintain positive, respectful and supportive relationships with our clients and the important people in their lives
- Work side-by-side with our clients to foster and promote positive outcomes
- Executing client programs across all supports and services as per their NDIS Plan
- Collaborate with Value Care’s Client Service Managers to maintain client team rosters, recruit team members and guide them through induction (we hire teams tailored to the needs of each client)
- Provide ongoing support, mentoring and client-specific training for staff
- Maintain client records and monitor funded support budgets, as required (don’t worry, you’ll be working with our friendly finance team for this)
- Contribute to the continuous improvement of Value Care’s policies and procedures
- Participate in our in-house on-call after hours Team Leader’s roster
- Working on shifts with the clients

This is an opportunity to work with an innovative and exciting disability support organisation. If you're passionate about improving the lives of people with disability, open to new and innovative ways of thinking and want to be a part of exciting change, then this role is for you.

**To do a great job, you’ll need**:

- A successful track record in disability, mental health or community service - this must include previous experience managing a team, rostering and the use of a record management system
- Experience working in direct support and in overseeing teams for people with complex needs who display behaviours of concern.
- Ability to think creatively and remain flexible and responsi

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