Change Lead

7 days ago


Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 82158
**Department**: AR Customer Services Ops Customer Protection COE
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Change Lead in Customer Protection, you will deliver change and provide support to the Senior Manager, Change & Capability to build, measure and improve the change capability in the team and provide an integrated view of change health across the business. Along with the Change & Implementation Analysts, the role with supporting change projects and initiatives to successfully deliver change within the business, from scoping to design, delivery, implementation, measurement and continuous improvement. The role will also be responsible for driving business readiness with regards to all major external projects impacting Customer Protection. You will work with stakeholders across tribes and the Customer Protection value chain to influence outcomes and design solutions, processes and effective delivery.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Melbourne
**Work Hours**: Full-time
What will your day look like?
**This role is accountable for**:
Supporting change projects and initiatives to successfully deliver change within the business
Front door management and advisory, understanding impacts, risks and controls across the CP landscape
Manage and execute CP Change governance forums and participate in other tribe change forums and working groups.
Coaching and development for the Customer Protection Change team, and wider CP team to assist future pipeline of talent
Develop and embed the CP Change Playbook with education and rollout across CP
Development & continuous improvement of tools and resources to embed the Change Framework
Identifying and assisting Change Analysts to identify potential change risks and issues, assumptions, dependencies and decisions impacting implementation and work with change leads/stakeholders to develop mitigations and plans to address them.
Scoping, prioritising and delivering the change components / deliverables
Ensuring that change governance and change records are implemented and audit ready
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Previous change management experience including running workshops, process and journey mapping
Understanding of Customer Protection / Fraud Subject Matter expertise (favourable but not essential)
Collaborative approach to problem solving with experience in influencing outcomes
Proven track record for successful roll out of projects into the business
Passionate about delivering exceptional customer & banker experiences
Ability to quickly gather information on the progress of work and communicate this to key stakeholders
Able to identify, monitor and manage risks, issues and dependencies, agreeing appropriate risk responses
Ability to make decisions autonomously and communicate direction, rationale and outcomes clearly - bring people on the journey
Ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelines
Good research and analytical skills, and problem solving ability
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
31/12/2024, 11.59pm, (Melbourne Australia)


  • Change Lead

    6 months ago


    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Contract Until 23rd of August - Government Department - CBD Location - Hybrid Working Environment - Implementation of a Student Portal This Government agency is seeking an experienced Change Lead to undertake change management, communications and training activities as required to support the implementation of a...

  • Change Lead

    6 months ago


    Melbourne, Australia luvo Full time

    Join a company and team that care - Make a difference in the work you do - Hybrid 3 days in Melbourne office,12months fixed-term role We are looking for a Change Lead who has worked on multiple projects. As the Change Lead, you will be responsible for all change management activities using an established change management governance framework to support the...

  • Change Lead

    6 months ago


    Melbourne, Australia Resource Corner IT Consulting service Full time

    **Roles and Responsibilities of a Change Lead** The change Lead will: - Support communication efforts - Support the design, development, delivery and management of communications. - Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders. - Support training efforts - Provide input, document requirements and...

  • Change Lead

    4 months ago


    Melbourne, Australia State Trustees Limited Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / Until 30 June 2025 Organisation: State Trustees Limited **Salary**: $116,847 - $168,894 Occupation: Community Services Reference: VG/CS/1817216E - **Footscray, Bendigo or Dandenong with flexible work from home/office arrangement**: - **Fixed Term until 30 June 2025**: - **Requirement to...

  • Change Lead

    4 months ago


    Melbourne, Australia EnergyAustralia Full time

    **Purpose of the Role** In this 12-month day rate contract, you will join a highly capable and engaged team responsible for the delivery of a Cyber Security technology program. You will be supporting the Program Lead and be responsible for managing change on key projects, ensuring changes are effectively and sustainably delivered, minimising risks, and...

  • Change Lead

    6 months ago


    Melbourne City Centre, Australia HAYS Full time

    Well established Financial Institution is looking for an experienced Senior Change Lead **Your new company** You will be part of a major Australian Financial Services and Banking Firm, operating primarily in retail banking. This role is based in Melbourne CBD, Docklands. **Your new role/Skills and Qualifications** As a Senior Change Lead, you will: -...

  • Change Practice Lead

    6 months ago


    Melbourne, Australia Talent International Full time

    australia melbourne permanent asap start | cbd/wfh hybridWorking for this leading higher education provider as a Change Practice Lead you manage OCM and change management, leading teams dedicated to delivering initiatives within the Portfolio and Planning department. **Key activities** - Ensure governance, quality, and consistency of work delivered by the...

  • Change Delivery Lead

    4 months ago


    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Change Delivery Lead Change Delivery Lead Req ID: Department: Transformation Management Office Division: Australia Commercial Location: Melbourne About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleIn Australia...


  • Melbourne, Victoria, Australia Yooralla Full time

    Job Title: Transformational Change LeadThe Transformational Change Lead at Yooralla will be responsible for leading the development and implementation of a comprehensive change management strategy to support the delivery of strategic projects.Key Responsibilities:Develop and implement a change management strategy to drive cultural and organizational...


  • Melbourne, Australia AGL Energy Full time

    Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as...

  • Change Lead

    4 months ago


    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 65192 **Department**: Tech CDIS Strategy & Operations **Division**: Technology **Location**: Melbourne About the role The Cloud, Data, and Infrastructure Services (CDIS) portfolio within Group Technology aims to provide secure and resilient technology services, infrastructure and platforms across ANZ to enable our enterprise customer and business...

  • Change Management Lead

    2 months ago


    Melbourne, Australia Housing Choices Australia Full time

    **Introduction**: **Join us and share our Vision**: ‘All people affordably housed in neighborhoods that support life opportunities’ Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense...

  • Structural Change Lead

    6 months ago


    Melbourne, Australia BAE Systems Full time

    At BAE Systems Australia - Do interesting work that MATTERS - ENJOY what you do - GROW your career We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success....

  • Change Practice Lead

    6 months ago


    Melbourne, Australia RACV Full time

    Melbourne, Victoria | RACV Head Office - Full Time | Hybrid Working - 12month fixed term contract - Competitive salary | Discounts on selected RACV Products **Great things start here** Work with some of the best technology and working practices available while doing interesting, challenging, and rewarding work. With the kind of opportunities only a large...


  • Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- Initial 3 Month Contract + Potential for extensions - Melbourne CBD + Working from home options - Government Department **The Role**: This Government is seeking a Change & Communications Lead to prepare the change and adoption strategy for an ongoing integration project. **The Responsilities**: - Conducting...


  • Melbourne, Victoria, Australia Seven Consulting Full time

    At Seven Consulting, we are committed to delivering exceptional results and driving business transformation for our clients. As a leading provider of program delivery, PMO, Change Management, and Consulting services, we have established a strong reputation in the industry.Our team is dedicated to providing a rewarding career experience, with opportunities...

  • Change Management Lead

    3 months ago


    Melbourne, Australia Suburban Rail Loop Authority Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Suburban Rail Loop Authority **Salary**: $134,593 - $180,115 Occupation: Engineering Reference: 5838 Suburban Rail Loop (SRL) is an integrated transport infrastructure and precincts planning project that will deliver a 90km rail line linking every major train service from the...

  • Project & Change Lead

    5 months ago


    Melbourne, Australia cimic Full time

    About North East Link: The Spark Consortium has been selected to deliver the Central Package of the North East Link Project - Victoria's biggest road project.  The Spark Consortium’s Design and Construction Contractor - which comprises Webuild, CPB Contractors, GS Engineering and Construction and China Construction Oceania - will deliver the twin...

  • Change Management Lead

    6 months ago


    Melbourne, Australia EnergyAustralia Full time

    **About the role** EnergyAustralia’s Strategy Enablement & Operations business unit are seeking an experienced Change Management Lead to drive and embed the implementation of change across a range of projects at the organisation. As businesses evolve to keep pace with technological advancements and respond to competitive disruptions, the rate of change...


  • Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Human Resources, Legal, Occupational Health and Safety, Other, Planning, Medical, Nursing, Aged Care Reference: 51334 Position Title Change &...