Customer Service Consultant

2 weeks ago

Sydney, Australia Class Super Full time

As a market leading wealth accounting technology company, Class transforms the way our clients work through innovative cloud solutions.

As part of the ASX-listed HUB24 Limited group, Class strives for highly valued technology solutions, exceptional customer service and a genuine commitment to innovation. We started out by pioneering Australia’s first cloud based SMSF administration solution, Class Super, and are now a multi-product suite leader including the documentation and corporate compliance platform NowInfinity. The Class software solutions assist our customers to automate key processes, reduce operating costs for their back office, improve data accuracy and reduce compliance risk. Class’ revenue is derived from our suite of products offered via a monthly software fee and PAYG fees.

We are seeking an experienced and passionate Customer Service Consultant to join our team and be the first point of contact and escalation point for established clients’, with a focus on complex and technical issues relating to using the Class suite of products/platforms.

**Responsibilities**:

- Assist entry level and intermediate customer service consultants with troubleshooting complex customer queries
- Assist with the development of training courses and training material for delivery to users and internal staff
- Participate in testing and act as a point of reference for new software features as part of the regular release cycles
- Review customer requests and feedback periodically with Team Leaders to identify and act on opportunities for improvement
- Assist with the technical aspects of Corporate Actions and the annual Tax Statement Projects
- Monitor industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner.

**Requirements**:

- A formal degree\certificate qualification in accounting
- SMSF experience (highly desirable)
- CPA or CA qualifications
- Experience working in the accounting SMSF industry and / or help desk environment
- Experience with Class suite of platforms (Class Super, Class Trust, NowInfinity)
- Excellent written and oral communication skills
- Ability to troubleshoot issues and determine resolutions to complex issues
- Knowledge of Australian Superannuation and Trust legislation and practice (desirable)

This role is an excellent opportunity for an ex Accountant who wants to move into a Customer Service role but still use their Accounting skills OR if you are passionate about Accounting and have previously worked in that area and you feel your next move is with a fintech business, please get in touch

**THE CLASS STORY**

Class is heavily focused on technology innovation, attracting the best talent and empowering you to do your best work. We are constantly growing and learning, and this opportunity will truly make an impact as we keep on evolving

**_
Class Brand Promise_**

**Our purpose**:To champion simplicity, automation, and connectivity.

**Our ambition**: We will be known as a world-class Australian technology solutions provider.

**Our value proposition**:Industry leading technology solutions for accountants that delivers efficiency through back-office automation.

**Simplify**:Removing complexity and manual back-office processes.

**Automate**: Automation that delivers efficiency at scale.

**Connect**:Trusted technology partner for accountants, administrators, and advisers.

**Our vision**:We will reimagine a simpler more automated world for our customers, and they’ll love it.

At Class we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so.

**_If you don't feel you fit this role 100%, we would still love to hear from you Tell us what you're interested in - you still might have a skill we didn't realize we needed
- **
- Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.

**“We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.”

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