Asd 4,5,6 Ict Customer Service Officer

5 months ago

Melbourne, Australia Australian Signals Directorate (ASD) Full time

Total Salary Package: $74,795.76 - $102,718.72 (plus 15.4% super)
- Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA

**The Role**
The ASD Service Hub provides the first point of contact for support to ASD’s Corporate and IT services, enabling ASD’s missions and capabilities. With multiple positions to fill, you will be working in a high-performing, dynamic environment with a focus on providing support to clients, triaging and escalating their requests to relevant support areas.

Our Customer Support Officers will demonstrate excellent communication skills and the ability to build rapport with a confident an approachable manger. You will be provided on the job training, as well as upskilling training opportunities.
Your administrative and organisational skills, along with your attention to detail will ensure the Service Hub meets its KPI’s and Business requirements.

Working within the Service Hub provides you with a unique advantage of gaining an understanding of the full facet of ASD’s functions and capabilities and will help shape the direction of your career within ASD.
- Respond to common or unique requests for support
- Perform Data Dissemination
- Build and sustain effective working relationships with team members, ASD staff, and members of the wider ASD community
- Solve problems for a broad range of issues involving analysis, diagnosis, evaluation and the development of new criteria
- Keep detailed records and maintain knowledge articles
- ASD6 applicants will also oversee the day-to-day management of staff

**About our Team**
ASD is entering an exciting phase of growth, innovation and transformation. Our agency has committed to delivering REDSPICE, which is the most significant single investment in the Australian Signals Directorate’s 75 years.

These roles will be part of teams that will;
- Deliver new capability under the REDSPICE program
- Deliver ASD's major capability programs and
- Enhancing and modernising existing capabilities

The Service Hub plays a fundamental role in delivering critical capabilities used by ASD’s workforce, and we are looking for individuals from a range of backgrounds and levels of skill who encompass a variety of the below attributes:

- Think analytically and enjoy problem solving
- Exceptional communication and stakeholder facilitation skills
- Have the ability to rapidly understand and navigate routine to complex technical issues
- Detail orientated
- Ability to think strategically
- Inquisitive and versatile

  • Asd 4,5,6 & El1 Facilities Program Officers &

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package $74,795.76 - $128,194 (plus 15.4% super) - Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** You’ll be part of a section playing a critical role in delivering on ASD’s growing footprint across the country. Are you a person who enjoys planning for the future and wants to make a difference? Do you want to be part of a...

  • Asd 4,5,6 & El1 Artificial Intelligence Professional

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package - 74,795 - 142,225 plus 15.4% super - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** The AI Professional will help deliver AI products to ASD. We are looking for a broad range of skillsets that may have a background in: - AI Product Management - AI Governance and Strategy - Data Science - Machine...

  • Asd 4 & 5 Data Officer

    6 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package - 74,795 - 121,733 (plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** An ASD4/5 Data Officer is responsible for the management and the day-to-day operations of Australian Signals Directorate (ASD) data systems ensuring accuracy, quality and compliance with policy. They will maintain a...

  • Asd4, 5 & 6 Ict Risk and Compliance Assessor

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    $77,787.84- $147,915.36 (plus 15.4% super) - Adelaide - SA, Brisbane - QLD, Canberra - ACT, Melbourne - VIC & Perth - WA **The Role** The systems assessment section is expanding and seeking to fill multiple positions across ICT Risk and Compliance Assessor roles. These positions range from entry level to senior team members. As an ICT Risk and Compliance...

  • Asd 4, 5, 6 & El1 Governance Officers

    6 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $74,795.76- $128,194.56 (plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC **The Role** Governance Officers support ASD’s internal decision-making processes and procedures by: - contributing to high-level written material such as ministerial briefs, correspondence, reports, minutes; and agendas; - assisting...

  • El1 Ict Team Lead

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package - $118,193 - $133,322 (plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** Capability and Transformation (C&T) Group within the ASD, is seeking to fill multiple EL1 Team Leads. We are looking for mission-focused applicants who are highly capable Team Leaders. Some of the key deliverables...

  • Asd 4, 5, 6 & El1 Desktop Technicians

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $77,787 - $133,322.80 ( plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC **The Role** The Australian Signals Directorate is seeking multiple Desktop Technicians with strong integrity and the ability to utilize their skills and experience, in the Technology Services Branch to support ASD’s infrastructure and...

  • Asd 6 & El1 Data Manager

    6 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package - 89,921 - 177,500 ( plus 15.4%) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** The Data Manager is responsible to perform complex data management and administration work of Australian Signals Directorate (ASD) data systems. They will exercise a considerable degree of independence and will perform a...

  • Asd 6 Executive Assistants and Executive Officers

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $93,806.96 - $106,827.76 (plus 15.4% super) - Canberra - ACT,Melbourne CBD - VIC **The Role** Key duties and responsibilities include: - Manage a Senior Executive Service office including, but not limited to diary management, meeting arrangements, liaison with internal and external stakeholders, responding to correspondence,...

  • Asd 4, 5 & 6 Intelligence Assessment Analysts

    6 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $77,787.84 - $106,827.76 (plus 15.4% super) - Canberra - ACT,Melbourne CBD - VIC **The Role** SIA intelligence assessment analysts use their advanced critical thinking, research and communication skills to inform senior decision-makers and key operational and policy partners about the most important cyber threats to Australia. As an...

  • Asd Executive Level 2 Directors

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $131,953 - $158,384.72 (plus 15.4% super) - Canberra ACT, Brisbane QLD, Melbourne VIC **The Role** As an ASD Director you will, under limited direction, lead and manage a section of staff to deliver one or more key enabling functions to the enterprise. You will take ownership of significant responsibilities and work across a broad...

  • Asd 5, 6 Software Tester

    6 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $82,080 - 142,225 (plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** Key duties at the** ASD5 **level include: - Interpret requirements and execute tests, analysing and documenting results. - Develop test cases and supporting data using provided user stories, UX designs and other...

  • Asd6 Continuous Assurance Analyst

    2 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $98,345.52 - $110,886.88 incl. 4% Service Allowance (plus 15.4% Super) - Canberra - ACT,Melbourne CBD - VIC **The Role** - Analysing and assessing ICT system security configuration and documentation; - Developing ICT security best practice guidance, threat models, risk assessments, and educational campaigns; - Performing technical...

  • Asd 4 & 5 Executive Assistants and Executive

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    Total Salary Package: $77,787.84 - $91,434.72 (plus 15.4% super) - Canberra - ACT,Melbourne CBD - VIC **The Role** **ASD4 Executive Assistant** Within the Administration function an ASD4 Executive Assistant is accountable to perform, under direction, administrative support work within an integrated workforce. They must have a sound understanding of, and...

  • Asd4 & 5 Skills and Training Officer

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    $74,795.76 - $87,918.48 (plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** The ASD4 and ASD5 MD Skills & Training Officers will be accountable under limited direction to perform and achieve moderately complex learning and development work within an integrated workforce. They are accountable to have a good...

  • Asd6 & El1 Media Officers and Media Managers

    5 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    $89,921.52- $128,194.56 (plus 15.4% super) - Brisbane CBD - QLD,Canberra - ACT,Melbourne CBD - VIC,Perth CBD - WA **The Role** The duties you could expect to undertake in the media team are: - Produce high quality media, speech and communication products. - Promote and support ASD media engagement. - Identify strategic opportunities for media...

  • Asd4, 5, 6 & El1 Industry Program Officers and

    6 months ago

    Melbourne, Australia Australian Signals Directorate (ASD) Full time

    $77,787.84 - $133,322.80 (plus 15.4% super) - Canberra - ACT,Melbourne CBD - VIC **The Role** **ASD4 & ASD5 Industry Program Officer** The Industry Program Officer position is responsible for engaging and communicating with stakeholders to identify, respond to and provide advice on issues to progress ASD’s industry partnerships under REDSPICE and...

  • Ict - Project Officer

    5 months ago

    Melbourne, Australia Micale Recruitment Pty Ltd Full time

    Cloud Technologies/Cyber Security - Strong member-based advocacy organisation - High - profile and influential media presence - State of the art ! Our client is among the most influential and high-profile employee organisations in the State of Victoria. It represents the industrial, legal and welfare interests of its members. An opportunity is available for...

  • Senior ICT Service Desk Officer

    3 weeks ago

    Melbourne, Australia Rinnai Full time

    Melbourne, Australia Reference: 6690308Are you an experienced IT guru seeking your next position?Looking for a great team culture and working environment? Do you have impeccable customer service and communication skills?Welcome to Rinnai Australia. A market leader in hot water, heating, cooling, and renewable energy appliances for...

  • ICT Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia TLC Healthcare Full time

    TLC Healthcare is a leading healthcare provider with a strong commitment to innovation and excellence.We are seeking an experienced ICT Support Specialist to join our dynamic ICT Team to provide desktop support across all our business units.This is an office-based role with beautiful views overlooking Albert Park Lake.As an ICT Support Specialist, you will...