Service Architect

3 months ago


Melbourne City Centre, Australia HAYS Full time

Excellent opportunity for a Service Architect / Service Transition Lead position to work within Vic State Gov

**Duration: 6 months contract with extension possibility**

**Offering $750 - $850/day**

**Your new company**

Your new company is a prominent Victorian State Government department, whose responsibilities and work have a long-lasting and genuine impact on the quality of life for all citizens in Victoria.

**Your new role**

**What you'll need to succeed**
- Demonstrated experience in creation of Service transition artefacts including Service Mapping, Service Definition, Service Support Agreement & other documentation and working with internal Transition Advisory Board to ensure services are fully transitioned with mínimal disruption.
- Liaise with senior stakeholders to endorse and agreed service delivery model.
- Good understanding of Service Management principles.
- Experienced in Service Definition including service description, support model and KPIs around service delivery.
- Experienced in Service Design highlighting the upstream and downstream impact.
- Experience in eliciting questions that may impact the mapping or definition or any deliverable for the project.
- Support on-time project delivery by quality service artefacts and engagement ahead of project delivery to support.
- Experienced in managing service transition activities and formulating operational checklists.
- Able to achieve assigned tasks within tight timeframes.
- Able to identify communication and engagement gaps and to fill those gaps to streamline delivery of service value chains.
- Takes ownership of compliance with project and business processes and consultation with all relevant parties.
- Provide service coordination and assistance with required governance bodies

**What you'll get in return**
- Excellent daily rate
- A government opportunity
- Hybrid role and flexibility

**What you need to do now**

If your need more information or if this job isn't quite right for you but you are looking for a new position, please contact me at 04 9847 3939 for a confidential discussion on your career

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