Ita - Tour Administration Coordinator

6 months ago

Melbourne, Australia APT Travel Group Full time

**ABOUT US**

The APT Travel group has an outstanding reputation for delivering 5-star customer service. With over 95 years’ experience, we are passionate about delivering life enriching journeys for our valued guests.

We are looking for detail-oriented Tour Administration Coordinator to join our team in helping to continue to set the benchmark in the travel industry.

**THE ROLE**
- Ensure daily tasks are completed in accordance with required deadlines
- Issue daily reports ensuring that content is accurate, consistent and in a timely manner
- Manage workflow of inboxes prioritising tasks
- Ability to multitask and prioritise workload
- Meet contractual deadlines across multiple products and destinations
- Liaise and maintain relationships with our internal product teams and external suppliers.
- Monitor and review processes with a view to making efficiency improvements for the benefit of the entire team
- Ability to work well both independently responsible and within a team environment

KEY RESPONSIBILITES
- Exceptional commitment to detail
- Excellent computer skills, especially Excel
- Problem solving skills
- The ability to gain and retain knowledge of APT product
- Ability to meet deadlines under pressure
- Effective communication competencies
- Working and closely aligned with all teams across the business especially Product, Operations and Reservations Teams
- Playing a vital role in supporting business relationships with suppliers
- Its crucial suppliers have a positive experience with our brand.

**ABOUT YOU**
- Travel industry experience and systems knowledge a bonus
- Excellent attention to detail is a must
- Ability to deal with last minute changes which increase workload
- Willingness to continually learn and grow
- Well developed analytical skills
- Demonstrate strong teamwork while maintaining the ability to work autonomously

**WHAT WE OFFER**
- Flexible workplace culture with working from home opportunities
- Paid Parental Leave
- Work/Life balance - no weekends or public holidays
- 4 weeks annual leave per year plus a bonus week if requirements are met
- Experience our global products firsthand on familiarisation trips
- Discounted travel products for family and friends
- Comprehensive training and support
- Career development opportunities within the entire ATG group
- Chance to give back via our workplace giving initiatives with One Tomorrow and volunteer days
- Dedicated wellbeing Employee Assistance Program, available to all staff
- Free onsite parking, close to public transport, cafes and Westfield Southland

**We embrace a hybrid workplace, with work from home and office options available**

**OUR VALUES**

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- ** Genuine service** - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
- ** Better together** - We are better when we connect and collaborate, valuing all opinions
- ** For tomorrow** - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
- ** Celebrate the moments** - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all

If this sounds like the role for you, please click APPLY now and send through your **resume and a cover letter** outlining your relevant experience

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