Service Desk Analyst
1 week ago
Location: Melbourne | Western Metropolitan
Job type: Part time
Organisation: Western Health
**Salary**: Salary not specified
Occupation: IT and Telecommunications
Reference: 49751
**About the Role**
As part of this role, there is a requirement to work through a rotational on-call roster to provide after-hours coverage as required. The role requires knowledge and hands-on experience in using an ITIL (Information Technology Infrastructure Library) based IT Service Management (ITSM) system such as Cherwell. On a day to day basis, the DTS Service Desk Analyst will work within a team environment in the SMO section of Digital Technology Services (DTS) which manages the DTS Service Desk for Western Health.
A key function of this role is to provide support and assistance to Western Health (WH) staff who may encounter ICT issues or problems (remotely), need help configuring or operating end-user technology devices, and other similar request that may arise. This position will also be responsible for lifecycle account management for end-users of clinical systems at Western Health, including but not limited to Western Health’s Cerner EMR and Patient Administration System (iPM).
Flexibility to work throughout Western Health’s catchment region as necessary and to work outside normal business hours is integral to this role as is the ability to work under broad direction with mínimal supervision.
The role acts as a key conduit between the technical operations team, end-users, or the various managerial/supervisory/administrative staff within Western Health who request new personnel.
**About Us**
Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.
Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.
Our employees enjoy a wide range of benefits such as:
- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
-
Service Desk Analyst
4 months ago
Melbourne, Australia Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...
-
Service Desk Analyst
21 hours ago
Melbourne, Australia Granite Consulting Australia Full timeThe Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient and effective way. Essential: - Minimum of 2-3 years’ experience in an IT support/helpdesk/service...
-
Service Desk Analyst
21 hours ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
7 months ago
Melbourne, Australia Granite Consulting Full timeAmazing culture - Melbourne based with some regional travel - Focus on high level stakeholder service The Service Desk Analyst will be providing 1st point of contact customer service and technical support to internal users and other IT staff. In this role you get to trouble shoot incidents and seek to provide solutions or escalate issues in an efficient...
-
Service Desk Analyst
2 months ago
Melbourne, Australia Optus Full time**Service Desk Analyst**: **Date**:13 Nov 2024 **Location**: Melbourne, Australia **Company**:Singtel Group **It starts with YES!** As a Service Desk Analyst (SDA) you’re required to act as a central point of contact providing assistance to Optus customers and enabling them to make effective use of their Optus products and services. You will be...
-
IT Service Desk Analyst
2 days ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk Analyst
3 months ago
Melbourne, Australia Specsavers AU Full timeContract TypeFull time, Permanent RegionMelbourne (Support Office) Job FamilySupport Office|Job Category Technology / IT by08/11 2024 What you'll do **What we can offer you** At Specsavers, we know that to be your best and reach your full potential you need to work somewhere that will bring out your best. We pride ourselves on offering a workplace...
-
Service Desk Analyst
2 days ago
Melbourne, Australia Robert Half Full timeOur client is one of Australia's largest law firms, seeking an experienced and driven Service Desk Analyst to join their team in Melbourne's CBD. **The Company** Our client is one of Australia's largest, established and most successful law firms. They are now seeking an experienced and driven Service Desk Analyst to grow their team and aid in supporting...
-
IT Service Desk Analyst
7 months ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...
-
Service Desk Analyst
4 months ago
Melbourne, Australia Parliament of Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 Months Organisation: Parliament of Victoria **Salary**: $74,580 - $82,571 Occupation: IT and Telecommunications Reference: VG/10092024 At the Department of Parliamentary Services, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support...
-
Service Desk Analyst
6 days ago
Melbourne, Australia Talent Street Full time**Service Desk Analyst - 3 month contract with possible extensions - Victorian Government Agency - Melbourne** **Responsibilities** - Adhere to ITIL best practices as outlined in the IT’s procedures. - Maintain ownership of logged Service Desk tickets. - Provide 1st and 2nd level support in accordance with agreed service levels. - Assist in the...
-
Service Desk Analyst
7 months ago
Melbourne City Centre, Australia HAYS Full timeService Desk Analyst | Healthcare Industry | Fast Growing Organisation | South-Eastern Suburbs **Your new company** Work with a well established Healthcare organisation, as they grow their Service Desk team! Based in Melbourne's, South Eastern Suburbs, our client offer a hybrid working model where they can enjoy collaborating in the office 3 days per week....
-
Service Desk Analyst
7 months ago
Melbourne, Australia Profusion PAC Pty Ltd Full time6 month initial contract with a view to extension/perm - Global financial services organisation - Collaborative, high-performing culture - **IT Service Desk Analyst Level 2 - 6+ month min contract**: - **Global financial services organisation**: - **Collaborative, high-performing culture** - **WFH 2 days per week minimum** **Company Overview** Profusion...
-
Service Desk Analyst
1 week ago
Melbourne, Australia DXC Technology Full timeDXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...
-
Service Desk Analyst
5 days ago
Melbourne, Australia DXC Technology Full timeDXC Technology strives to attract and retain results-oriented employees who provide exceptional value to our work environment and clients. We aim to cultivate an inclusive environment in which all employees are rewarded for superior performance and recognised with opportunities for growth. DXC provides IT managed services and solutions that help our...
-
IT Service Desk Analyst
7 months ago
Melbourne, Australia Australian Bureau of Meteorology Full timeAPS Level 5, Ongoing - $76,783 - $83,683 + 15.4% super - Melbourne The Bureau of Meteorology is seeking a qualified IT Service Desk Analyst to provide Level 1 Information and Communications Technology (ICT) technical support - Nationwide (including Bureau remote offices) based out at the Bureau's Melbourne office as part of a team spread across multiple...
-
Medhealth - IT Service Desk Analyst
7 months ago
Melbourne, Australia MedHealth Full timeCompany Description The MedHealth Group is a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual...
-
Service Desk Analyst
7 months ago
Melbourne, Australia M&T Resources Full time**Melbourne** **IT & Telecomms** Help Desk / Support - Southeast suburbs - immediate start - 3-month initial contract - with possible extensions - Great govt client Our client is a local government located in the Southeast suburbs who are looking for a passionate and experience Service Desk Analyst to provide IT technical support, answering calls, work...
-
IT Service Desk Analyst
7 months ago
Melbourne City Centre, Australia HAYS Full timeIT Service Desk Analyst job available at a global FMCG organisation | Permanent | Richmond | ASAP **Your new company** A global FMCG organisation requires an IT Service Desk Analyst for a permanent opportunity commencing immediately, to be based onsite in Richmond. The company promotes a collaborative and supportive work environment, offering exposure to...
-
Service Desk Analyst
7 months ago
Melbourne, Australia Experis Full timeA local government client **Short Term contract role** Rate - $48/hour - $55/hour + Super (depending on experience and skills) Location - Narre Warren (South Eastern Melbourne) **About the role -** **Skills**: - Degree or diploma in information technology or equivalent qualification is a must - Solid 5- 7 years' experience as a **Service Desk or within...
