Service Manager

4 days ago


Joondalup, Australia MercyCare Full time

**Job description**

***:
**Service Manager - Joondalup**:

- Aged Care Services | Aged Care
- Closing date: 29/05/2024
- When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

**About the role**

This is a leadership opportunity like no other As Service Manager in a 24/7 operational facility where no two days are the same and with resident wellbeing at the forefront, you will be responsible for leading your team to success, delivering optimum service delivery care standards. Based at our Joondalup facility beside the tranquil Lake Joondalup nature reserve and reporting to the Operations Manager, you will provide inspirational leadership, enabling the clinical, operations and business support teams on the ground, whilst fostering a culture of inclusion, collaboration and care.

**About you**

You will be the best kind of leader Expertly guiding your team through change in an often dynamic and fast paced environment, imparting clear direction and vision to those you lead, whilst understanding the unique challenges they face in delivering onsite day to day service requirements. Prior leadership experience in a similarly complex operational environment, cultivating a culture of innovation and continuous improvement will see you to success in this role, supported by a high level of resilience, people centred approach, and problem solving ability.

As a Leader in a highly regulated industry, you understand compliance and risk mitigation implicitly, and ensure regulatory standards and requirements are adhered to at all times.

The following experience will also lend well to this role:

- Tertiary qualifications in a relevant discipline along with AHPRA registration being desirable
- Leadership / change management experience in a similar 24/7 operational environment
- Excellent report writing and business case preparation experience
- Extensive and well-developed communication skills
- COVID and Influenza vaccinations are preferred but not required
- Financial management experience in delivering results within budget
- National Police Clearance (obtained within the last six months)

**About the benefits**

You’ll join a Western Australian community focused Not for Profit organisation deeply committed to our values and making a difference in the lives of those we support. Along with ongoing professional development opportunities and a welcoming diverse and inclusive team you’ll have access to:

- Not for profit Salary Packaging options up to $18,000
- Childcare discounts for your own little ones
- Options to purchase additional leave for that important work life balance
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance, free flu vaccinations and skin checks

**_At MercyCare, every person matters._**
- With our 175-year legacy extending back to the Catholic Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values - respect, integrity, compassion, justice, excellence, and courage._


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