Sales & Service Manager

7 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

Sales & Service Manager - Contact centre
- Strategic and operational leadership role within our WA based contact centre
- Hybrid working with Joondalup and West Perth and work from home options
- Competitive salary and iconic member benefits you already know and love

Our Sales and Service contact centre support over 1.2 million RAC members providing exceptional member experiences every day. Our Sales and Service consultants are at the heart of it all, helping members through breakdowns, consulting on the best products to meet their needs and helping them get the most out of their membership with RAC.

We currently are on the lookout for a seasoned Sales & Service manager to lead effective sales performance and service level agreements across our contract centre teams. As a sales & service manger you will lead around 5 multi disciplined contact centre teams with a focus on leading operational performance and delivering strategic objectives.
- Here’s what you’ll do_
- Lead and develop a diverse cohort of Team Managers within the contact centre, sales & service environment. You know that this means no two days are the same so when it comes to juggling many priorities - you’re a pro
- Deliver in spades our ambitious but achievable sales budgets and service level agreement metrics. Nothing gets past you, you know that the devil is in the detail as you stay abreast of all the performance data ensuring we always stay on track for all our products
- Develop your team and support them in identifying career growth opportunities delivering highly engaged teams that are connected to our purpose and RAC vision and mission.
- Manage Performance of your teams and foster high performing culture whilst championing health, safety and wellbeing
- You are constantly on a quest for continuous improvement, and are well versed in leading and delivering key change initiatives. In a world where change is the only constant, your project management skills are very well honed
- Lead by example and provide efficient, best in class customer service with a holistic approach to our members needs
- Develop and nurture strong stakeholder relationships across the business
- A bit about you._

Naturally, you are a result driven, inspiring leader. You thrive on getting the best from your team in an ever-changing working landscape. You will be from a similar environment within a fast-paced sales and service background ideally within a contact centre or financial services environment.

You have a proven experience track record in leading a multiple cross functional teams to meet performance targets, including operational measures. You’re a team player that can work collaboratively across numerous channels and stakeholders.

This role is challenging, rewarding, fast paced and exciting - so if you are up for the challenge, you will have the support and mentorship from some of the best leaders in the business

What you’ll get
- A competitive base salary plus the opportunity to earn a performance bonus
- Flexible work options including the ability to work from home and across our Perth office locations on in Joondalup and West Perth
- Excellent career path opportunities and regular professional development
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance once you have completed probation.
- A very active Social Club
- In-house Health and Wellness programs and Platinum WorkSafe Certification

Vaccinations: To help ensure the health, safety and wellbeing of our people and members it is a current requirement that all employees are fully vaccinated including boosters.

About RAC

For more than 114 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community.

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.

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