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Customer Banking Specialist Strathpine

4 months ago

Brisbane, Australia Commonwealth Bank Full time

You are a passionate customer service professional
- We are enhancing the financial wellbeing for our customers
- Together we can deliver outstanding customer experiences
- We are currently seeking a customer service professional for a part time opportunity at our Strathpine branch. This opportunity is a permanent part time position consisting of 31 hours/week. _

Rosters are predetermined. Please ensure you are available for the following roster before applying:

- Monday, Tuesday, Wednesday and Friday: 9:30-4pm
- Thursday 9:30-5pm

No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.

**More specifically you will**:

- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Use tools to capture customer feedback, take action to correct any service breaks and drive improvement
- Be provided with continuous training and development to support your career aspirations

**We’re interested in hearing from people who have**:

- A passion for delivering outstanding signature customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented with the ability to accept feedback for development
- Resilience, self-motivation, and lots of energy
- An ability to work collaboratively as a team to deliver a seamless customer experience

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Advertising End Date: 19/05/2023