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Customer Assist Consultant

4 weeks ago

Brisbane, Australia ANZ Banking Group Full time

**Req ID**: 74328
**Department**: SB Specialist Customer Care
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
As a Customer Assist Consultant in our Home Lending you’ll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
**Role Location**: Brisbane, QLD; open to other locations within Australia
**Role Type**: Permanent, Fulltime
**Note**: 2 available opportunities
What will your day look like?
**As a Customer Assist Consultant, you will**:
Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship
Completion of summary Loan File checks, if applicable, to review initial customer lending
Provide empathy to customers and direct to appropriate counselling services where necessary
Provide guidance and information to customers where a Hardship Notice is evidenced
Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in a similar role is desired but not mandatory
Tertiary qualifications desired, but not mandatory.
Understanding of the legal and regulatory framework in which team must operate desired.
Banking and lending experience desired, but not mandatory.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
02/09/2024, 11.59pm, (Melbourne Australia)