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Customer Banking Specialist Aitkenvale

2 months ago

Brisbane, Queensland, Australia CommBank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Banking Specialist in our Aitkenvale Branch.

Key Responsibilities
  • Deliver Exceptional Customer Service

As a Customer Banking Specialist, you will be responsible for providing in-depth conversations with customers to understand their banking needs, including home loans, business banking, and financial advice.

  • Support Customers with Enquiries and Applications

You will also support customers with enquiries, maintenance on accounts, and process applications for credit products.

  • Conduct Financial Health Checks

Additionally, you will conduct financial health checks to assess customers' financial needs and identify any changes.

  • Educate Customers on Banking Options

You will educate and demonstrate our in-branch technology and digital banking options to customers.

  • Problem-Solve and Provide Solutions

As a Customer Banking Specialist, you will problem-solve and provide effective solutions while championing our processes and procedures.

Requirements

  • Experience in Financial Services

We are looking for individuals with experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.

  • Excellent Communication Skills

Excellent communication skills and the ability to articulate financial terms in a clear way are essential for this role.

  • Ability to Work in a Busy Environment

You will need to be able to work in a busy retail environment that is commercially driven.

  • Genuine Interest in Building a Career with CommBank

A genuine interest in building a career with CommBank is also essential.

About CommBank

As the public face of CommBank, our Retail Banking Services team delivers a seamless banking experience to millions of customers. We have been serving our local communities for over 100 years, with market-leading products, services, and technology.

We are committed to making a positive impact on our customers' lives, and we are looking for individuals who share our values and are passionate about delivering exceptional customer service.