Field Services Officer

2 weeks ago


Melbourne, Australia Talent International Full time
  • Initial contract until end of June 2024 + potential for extensions
  • Blackburn North + Doncaster Location + Working from home options
  • Government Agency – Emergency Services

The Role:

This Government Agency is seeking an Field Services Officer to join the team to provide level 1 & 2 ICT field services support to the organisation.

The Responsibilities:

  • Monitor and action the Field Services Incident Queue ensuring that agreed Service Level Agreements are met and in compliance with adopted ITIL processes.
  • Provide Subject Matter Expertise in the specialist areas of Digital & technology Services including Telecommunications and End User Devices.
  • As required and under direction from Manager Field Services or Field Services Technical Co-Ordinator, support the Field Services Asset Lead in fulfilling service requests and asset refresh programs.
  • Liaise with Modern Digital Workplace team to ensure system and device-based policies appropriately support end users experience and field.
  • Resolve escalations for customer queries and issues.

The Skills & Experience Required:

  • Minimum 5 years experience working as a IT Support Officer or IT Field Support Officer.
  • Experience working within an Emergency Services organisation with demonstrated proficiency in a wide suite of technology operations, installation & support of End User Devices.
  • Well developed verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively
  • Required to possess a current Victorian Driver Licence

What’s in it for you:

  • Initial contract until end of June 2024 + potential for extensions
  • Blackburn North + Doncaster Location + Working from home options
  • Government Agency – Emergency Services

Please apply today to secure an interview or call Jimmy Nguyen on 9236 7726.



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