Field Service Coordinator

5 months ago

Melbourne, Australia Emerson Full time

Key Responsibilities:
**Bid Management**
- Responding to centralised RFQ requests from customers (internal & external)
- Coordinate quoting (via MANZAT) for all Field Service requests.
- Maintain Quote Matrix template to facilitate fast quoting for Services.
- Support BDM MSS to develop custom proposals for LTSAs, Embedded Engineers, etc.

**Service Scheduling**
- Identifying resources to complete Service Activities once PO’s received by customer & working with customers to finalise logistics
- Creation of Field Activity in FSMA, CRM, OSC, Scheduler and appropriate systems and assignment to technicians to complete work & updating dates in Oracle Betsy
- Working with customers and Field Service Technicians when changes are required to dates and mobilising alternate resources and updating dates in Oracle Betsy
- Coordinating dispatch of parts, test equipment, etc. needed to complete Field Service jobs
- Identifying & routing customer (internal & external) technical requests to appropriate technicians

**Invoicing**
- Review FSMA debriefs from Field Service team and clear for invoicing.
- Coordinate revised quotations for completed Field Service works (where applicable) & follow up for revised customer POs
- Shell Prelude & Chevron QMI administration, documents & timesheets sent to MANZAT for invoicing
- Submit final documentation to Invoicing team for invoicing

**POR**
- Review backlog with and Service Centre Planner and ownership to update MSS POR Service Sales pack
- Present Service Sales POR to AP and take accountability to POR deliver commitment

**Administration**
- Review timesheets versus jobs and reconcile, escalate unfunded or excessive overtime requests
- Customer Field portal management for Service activities
- Escalate any customer order concerns to Customer Service Liaison
- Ensure customer non-compliance concerns and complaints are reported and escalated
- Ensure Instrument Service AR spreadsheet is updated monthly, and all Test equipment is re-calibrated on time and arrangements are made for the equipment to be calibrated when required.

Key Requirements:

- Worked in an engineering or support role at Emerson Process Management, an Emerson Process Management competitor, an engineering or instrumentation company or an end-user with Emerson Process Management's or competitor's product
- Field instrumentation experience in the process control industry is preferred although not essential.
- Exposure to Customer Contact/Customer Service
- Sales or Service Experience advantageous - Internal or External

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**ABOUT EMERSON**

**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.**

**With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.**

**We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team - let’s go**

**No calls or agencies please.

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