Group Head of Commercial Services

6 months ago

Melbourne, Australia Asahi Beverages Full time

**Your Impact**

Responsible for managing onshore/offshore/outsourced business services capability, building a ‘One Team’ culture, you will deliver on business user and customer experience, efficiency and effectiveness requirements through maximising productivity and maintaining quality end-to-end business services processes.

This will achieve required business operational and SLA standards across the credit/AR, pricing, business agreements, trade spend, rebate management, commercial insights, sales admin, commercial support, supply chain and related service areas.

**Key responsibilities**
- Leads delivery of end-to-end service management activities to ensure completion of operational activities, resolution of incidents and fulfilment of service requests within the defined Commercial Services scope
- Pro-actively identify opportunities for improving the stability and performance of technologies utilised in the delivery of Commercial Services.
- Manage prioritisation, scheduling, balance of workload and operational cost for the Commercial Services Management Team (Onshore/Offshore) to support delivery of short and long-term business objectives including delivery of operational performance metrics, realisation of efficiencies and implementation of process improvements.
- Plans, directs and manages commercial services operational teams both onshore (30 pax) and offshore (190 pax)
- Facilitate the implementation of business-wide change initiatives as they relate to Commercial Services activities

**About You**

An accomplished Senior Leader in a Delivery or Operational Management of Global Business Services function, you will have a passion for excellence and an expert in bringing people along on the journey.

Specifically, you will also possess;
- Experience in managing operational business processes within a complex, fast paced and outsourced vendor environment
- Experience leading high performing operational teams across borders and a proven record with relationship management of senior stakeholders
- Strong understanding and experience using technology as an enabler to drive performance
- Experience in managing external suppliers and monitoring performance to meet service delivery requirements
- Superior analytical and problem-solving capabilities

**Why Asahi Beverages?**

Asahi Beverages is a leading multi-beverage organisation with a rich and varied history. Our regional head office is based in Melbourne, with sales, manufacturing and distribution centres located across Australia and New Zealand. We produce and market some of Australia’s most iconic beverage brands, including Schweppes, Pepsi Max, Gatorade, Cool Ridge, Great Northern, Carlton Draught, Vodka Cruiser, Asahi Super Dry and Allpress coffee. We have a great track record of success, we work at pace, our teams are high-performing, and there’s always a lot going on. There are so many opportunities in our company for those ready to take them on

We’re proud of who we are, and humble in how we work - we believe in creating a culture of excellence, innovation, and diversity. We offer a range of benefits such as product discounts, flexible work arrangements, health and wellness programs, and learning & development opportunities. We are passionate about our commitment to the communities we serve and are clear on our role in enhancing environmental sustainability and social responsibility.

We are a Circle Back Initiative employer and commit to responding to all applicants.

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