Learning and Development Trainer

2 months ago

Rhodes, Australia Employ Full time

work from home and in the office
- Experience in writing training in financial services
- Cert IV in Training and Assessment Essential

**About you**:

- Minimum of a Certificate IV in Training and Assessment
- Experience using an Learning Management System (Moodle preferred)
- Strong working knowledge of Articulate (Rise or Storyline)
- Previous experience in design of training material and facilitation
- Highly developed communication skills
- Knowledge of change management methodology
- Proven track record in a customer service environment, preferably in finance
- Salary based on experience

A large national provider of home loans and a household name is seeking a learning and development trainer. The company is looking to expand its learning and development team and seeking a trainer/facilitator with a base level of experience in learning and development and coaching.

The Learning and Development Department is responsible for the delivery of training and induction of new employees, the development of existing employees, creating training content, updating and implementation of new policies and procedures, targeted training and managing reward and recognition. Working closely with the Project Management Team, L&D roll out training due to changes to systems, legislation and compliance requirements as well as induction of all new starters to the business. This varied role will involve a combination of managing the L&D systems online, and updating training materials and facilitating training for new and existing staff.

**Responsibilities**:

- Creating training content to be delivered through presentations, individual training sessions or group workshops in accordance with business needs
- Holding training sessions and induction of employees into the call centre
- Writing and updating training materials as required, developing learning plans, impact assessments due to change, new training activities
- Liaising with managers across the business to identify training gaps of staff and providing assistance
- Facilitate Induction training in several areas of the business both for the Contact Centre and mortgage processing teams
- Work with the Project Management Team to assist in project roll outs
- Suggesting methods to improve delivery of training
- Previous experience in a similar position in banking or finance, you will have Cert IV in Training and Assessment
- Possess high energy and enthusiasm to coaching training and helping people learn
- Experience in facilitating/delivering training to groups of people
- Experience creating content in an online intranet and other e-learning systems
- Experience in designing and writing training material (guides, desk aids, training books, etc) with strong attention to detail including editing and proof reading

This organisation places importance on maintaining a work/life balance and staff here enjoy working within a vibrant and energetic team.

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