Customer Experience Consultant
1 month ago
Competitive 69k base salary + super + NFP salary packaging + bonuses + more
- Are you a results driven customer service professional, and enjoy a challenge?
- "Top 30 Most Inclusive Employer 2024/2025" - Diversity Council Australia
With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.
The **Customer Experience Consultant** (CEC) is the first point of contact and a welcoming voice for our customers in our call centre. Based in Penrith, the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.
Please note this position is a hybrid role with 3 days work from the office and 2 days work from home.
**About you**:
- Proven experience of working within a Customer Centric environment
- Demonstrated qualities of empathy, integrity and compassion
- The ability to work independently as well as within a team environment
- Able to work on a rotating roster, occasionally servicing states across WA, SA and NSW.
- Excellent communication and interpersonal skills
- High attention to detail in a high pressured environment
- Knowledge and experience working with Microsoft Office
- Ability to work on a rotating roster between 6am and 8pm
- Results driven, consistently achieving results, even under tough circumstances
- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
- Able to manage conflict
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
**To apply**:
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