Customer Experience Consultant
3 days ago
Competitive 69k base salary + super + NFP salary packaging + bonuses + more
- Are you a results driven customer service professional, and enjoy a challenge?
- "Top 30 Most Inclusive Employer 2024/2025" - Diversity Council Australia
With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.
The **Customer Experience Consultant** (CEC) is the first point of contact and a welcoming voice for our customers in our call centre. Based in Penrith, the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.
Please note this position is a hybrid role with 3 days work from the office and 2 days work from home.
**About you**:
- Proven experience of working within a Customer Centric environment
- Demonstrated qualities of empathy, integrity and compassion
- The ability to work independently as well as within a team environment
- Able to work on a rotating roster, occasionally servicing states across WA, SA and NSW.
- Excellent communication and interpersonal skills
- High attention to detail in a high pressured environment
- Knowledge and experience working with Microsoft Office
- Ability to work on a rotating roster between 6am and 8pm
- Results driven, consistently achieving results, even under tough circumstances
- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
- Able to manage conflict
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
**To apply**:
-
Customer Experience Specialist
5 months ago
Penrith, Australia Kennedy Reid Full timeGreat opportunity for a customer service representative to gain experience with a global automotive brand and run test drives with customers. **What’s in it for you?** This is the opportunity to become a part of a service-driven team during the launch of a new brand in the Australian market and work alongside some exceptionally talented consultants and...
-
Customer Experience Specialist
6 months ago
Penrith, Australia Kennedy Reid Full timeGreat opportunity for a customer service representative to gain experience with a global automotive brand and run test drives with customers. **What’s in it for you?** This is the opportunity to become a part of a service-driven team in the Automotive industry and work alongside some exceptionally talented consultants. You can enjoy the following: -...
-
Retail Sales Consultant
3 days ago
Penrith Municipality, Australia Telstra Full timeAbout the RoleWe're seeking a highly motivated and customer-focused Retail Sales Consultant to join our team at Telstra in Penrith. As a key member of our retail store, you will be responsible for delivering an exceptional customer experience, driving sales growth, and building strong relationships with our customers.The ideal candidate will have a passion...
-
Community Health Consultant
2 weeks ago
Penrith Municipality, Australia Medibank Private Limited Full timeAbout the RoleWe are seeking a skilled Sales and Customer Service Consultant to join our team in Penrith. As a Local Community Consultant, you will play a pivotal role in delivering outstanding customer service and bringing Medibank products and services to your local community.Key ResponsibilitiesYou will provide exceptional customer service across various...
-
Sales and Customer Service Consultant
3 weeks ago
Penrith, Australia Medibank Full time**You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **About the Community...
-
Customer Experience Expert
5 months ago
Penrith, Australia O'Brien Glass Industries Limited Full timeOur Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Penrith Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - ** Days**:Monday - Wednesday and Friday - ** Hours**:Just over 6hrs per day -...
-
Store Consultant
5 months ago
Penrith, Australia National Storage Full time**Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Set Rotating Roster | No nights, Sundays or Public Holidays | Great Work/Life Balance.** **Work Across our Blue Mountains and Western Sydney Locations | Structured Training and Development.** **About Us** Since 2000, National Storage has become one of...
-
Customer Experience Expert, Penrith NSW
7 days ago
Penrith Municipality, Australia ANZ Full timeAbout ANZWe're a leading financial institution with a strong presence in the Australia Branch Network. We're committed to providing customers with a seamless banking experience. An estimated salary for this role is $60,000 - $80,000 per annum, depending on experience and qualifications. Our Banking Consultant role is based mainly in branches and delivers a...
-
Customer Experience Ambassador
1 week ago
Penrith Municipality, Australia Dusk Full timeWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Ambassador in one of our 140+ stores across Australia and New Zealand.As a Customer Experience Ambassador, you will be responsible for delivering exceptional experiences to our customers, exceeding their expectations, and creating a warm and inviting...
-
Customer Experience Associate
2 days ago
Penrith Municipality, Australia dusk Full timeWe are seeking a Customer Experience Associate to ignite joy in every customer who walks through our doors at dusk.About Usdusk is a leading retailer of candles and homeware products, with 140+ stores across Australia and New Zealand. We are committed to delivering exceptional customer experiences and creating a warm, inviting atmosphere in all our...
-
Customer Experience Ambassador
2 days ago
Penrith Municipality, Australia Dusk Full timeAre you a motivated and customer-focused individual looking for a new challenge?Dusk, a leading homeware company with 140+ stores across Australia and New Zealand, is seeking an exceptional Customer Assistant to join its team.Job Description:Company OverviewDusk is a dynamic and fast-paced retail environment that offers a unique shopping experience to our...
-
Customer Experience Ambassador
3 weeks ago
Penrith Municipality, Australia dusk Full timeAt dusk, we're seeking a Customer Assistant to ignite our customers' lives and create a warm, inviting atmosphere.As a Customer Assistant, you will play a pivotal role in delivering exceptional experiences and achieving our glowing goals.Key Responsibilities:Deliver perfect customer experiences, leaving customers satisfied and engaged.Achieve key...
-
Customer Experience Specialist
7 days ago
Penrith Municipality, Australia dusk Full timeAt dusk, we are on a mission to create unforgettable experiences for our customers. We are looking for a skilled Customer Experience Specialist to join our team in Australia and New Zealand.About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences. As a...
-
Customer Experience Ambassador
4 days ago
Penrith Municipality, Australia dusk Full timeUnlock Your Potential as a Customer Experience AmbassadorWe are seeking a charismatic and customer-focused individual to join our dusk team as a Customer Experience Ambassador. This exciting opportunity allows you to ignite joy in every customer who walks through our doors.About the Role:You will be responsible for delivering exceptional customer...
-
Customer Experience Ambassador
2 weeks ago
Penrith Municipality, Australia Dusk Full timeAbout DuskWe are a renowned home decor and candle company with a strong presence in Australia and New Zealand. Our stores offer an immersive experience, where customers can explore our extensive range of candles and homeware products.Role OverviewWe are seeking an exceptional Customer Assistant to join our team at dusk Penrith. As a key member of our store...
-
Store Consultant
3 months ago
Penrith, Australia National Storage Full timeSince 2000, National Storage has become one of Australia’s leading self-storage providers, operating 250+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success. It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all...
-
Customer Experience Ambassador
4 weeks ago
Penrith Municipality, Australia Dusk Full timeRole Overview: As a Customer Assistant at Dusk, your mission is to deliver exceptional customer experiences and contribute to the success of our stores.Key Responsibilities:Provide outstanding customer service, ensuring every interaction is a positive and memorable experience.Work collaboratively with colleagues to achieve sales targets and maintain a...
-
Customer Experience Ambassador
1 month ago
Penrith Municipality, Australia Dusk Full timeAs a Customer Assistant at Dusk, you will play a pivotal role in delivering exceptional customer experiences and helping us achieve our business goals.Key Responsibilities:Provide outstanding customer service, ensuring every customer leaves the store feeling satisfied and valued.Work collaboratively with colleagues to maintain a visually appealing store...
-
Customer Experience Ambassador
2 weeks ago
Penrith Municipality, Australia dusk Full timeAre you a beacon of warmth and welcoming energy? Do you thrive in environments where every customer interaction is an opportunity to ignite joy?We're seeking a Customer Assistant at dusk, where your radiant personality will shine bright in creating unforgettable experiences for our customers.Key Responsibilities:Brighten the lives of customers by delivering...
-
Sales Consultant
6 months ago
Penrith, Australia FREEDOM Furniture Full timeWho we are Take a seat at Freedom, the home of innovation, empowerment, and opportunity. For more than 40 years, we've continued to deliver on our promise: to make beautiful things for the home available to everyone. Our company is about our people, so honesty, transparency and recognition are at the heart of how we work. Spend your day inspired to grow,...