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Customer Experience Specialist
1 month ago
We are seeking a highly motivated and customer-focused individual to join our dusk team as a Customer Experience Specialist in one of 140+ stores across Australia and New Zealand.
As a key member of our store team, you will play a pivotal role in delivering exceptional experiences for every customer who walks through our doors. Your radiant personality, commitment to excellence, and ability to work collaboratively with colleagues will help us achieve our business goals.
Key Responsibilities:
- Provide top-notch customer service, ensuring customers leave the store glowing with satisfaction.
- Work closely with colleagues to create a seamless shopping experience, exceeding customer expectations at every touchpoint.
- Develop and maintain knowledge of our candles and homeware products, helping customers make informed purchasing decisions.
- Contribute to visual merchandising efforts, transforming our store into an immersive sanctuary of style and inspiration.
- Maintain a visually appealing store environment, ensuring customers are consistently impressed by our displays and presentations.
About You:
- You possess a genuine passion for delivering exceptional customer experiences and creating lasting impressions.
- You are a team player, embracing the power of collaboration and unity in achieving our business objectives.
- You have a can-do attitude, always ready to go the extra mile to exceed customer expectations.
- You are committed to continuous learning and growth, eager to develop your skills and knowledge in a dynamic retail environment.
- You bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.
Benefits:
- Enjoy a generous team member discount on our range of candles and homewares, perfect for illuminating your home or gifting loved ones.
- Participate in our monthly bonus program, rewarding your hard work and dedication to delivering exceptional results.
- Bask in the warmth of a supportive environment, where your growth and development are nurtured and encouraged.
- 'Start here, go anywhere' – We believe in providing an environment where your career can shine brightly, just like a well-lit candle.
This role is available at dusk stores across Australia and New Zealand, offering a competitive salary of $60,000 - $80,000 per annum, depending on location and experience.
