Operations Manager

5 months ago

Sydney, Australia Choice Logistics Full time

Position Overview

The Operations Manager will be accountable for vendor performance and relationship management in a defined region or territory. They will collaborate with internal and external groups to deliver favorable business outcomes.
- Job Responsibilities
- Manage relationships with courier companies within the assigned region as it applies to all aspects of our global service offering; i.e. inventory control, on-time delivery, responsiveness and cost control
- Ensure client SLA’s are met through timely inbound receipts and accurate outbound order processing
- Provide training to vendor staff on Choice procedures and Choice operating systems
- Proactively manage labor and space allocations for the warehouses
- Work directly with the Global Trade Solutions group to ensure International shipments are correctly billed and routed
- Ensure sufficient level of shipping supplies are maintained
- Conduct facility audits as required for both current and prospective clients
- Create a continuous improvement environment that delivers quality outcomes
- Manage KPIs
- Develop and administer corrective actions as appropriate
- Recommend and drive changes that improve performance
- Understand the impact and cost of contracted services as well as the net effect of any changes
- Self-evaluate, baseline, benchmark, and introduce best practices to drive innovation
- Manage projects and cross-functional resources on global process improvement initiatives

Skills/Qualifications
- Strong communication skills; both written and verbal.
- Must be fluent in English
- Working knowledge of MS Office, including Excel and PowerPoint
- BS/BA degree or equivalent required
- 5+ years of Operations Manager experience
- Customer service experience required
- Knowledge and experience of the logistics industry including both: courier transportation and warehousing
- 5S and/or Six Sigma Experience preferred
- 50-75% travel required to vendor partner locations

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