Customer Service Centre Consultant

3 months ago

Brisbane, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

The opportunity:
Fixed Term Contract until 27th June 2025.

We are looking for a Customer Service Centre Consultant to join our Government & Defence team in Brisbane. As Contact Service Centre Consultant, you will contribute to this by assisting ADF Members as well as Corporate and Government clients with their relocation enquiries and needs.

Come into a supportive and collaborative team environment, where hybrid work options and other benefits are available.

As the Customer Service Centre Consultant, you will:

- Deliver exceptional customer service that focuses on the individual and delivers first class advice, assistance, advocacy and escalation resolution.
- Conduct questionnaires with ADF members on service given and assistance provided.
- Data entry and general administration duties.
- Liaise with third parties where relevant in relation to relocation services.

To be successful in this role, you will need:

- Desirable - A minimum of 1 year previous experience in a high volume, fast paced Contact Centre.
- Proven experience in a Customer Service position.
- Excellent keyboard skills and ability to navigate computer systems (Microsoft suite).
- Ability to quickly acquire the knowledge and processes applicable to the relocations industry, in particular ADF benefits and entitlement.
- A commitment and passion to provide first class service to the customer and put their needs first.
- Excellent time management and organisational skills

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

  • Customer Service Consultant

    6 months ago

    Brisbane, Australia SMAART Recruitment Full time

    Kick start your Call Centre career with the best! - Monday - Sunday rotating roster between 7AM-11PM I Fortitude Valley Office - $51,732 + super | 30x customer service positions available starting 12 February Advance your career in one of the largest, most well-known organisations in Australia. You will be the first point of contact in their contact...

  • Customer Service Consultant

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane. **The core responsibilities in this role include**: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and accurately - Scheduling appointments...

  • Telecoms Consultant

    6 months ago

    Brisbane, Australia Education Full time

    **Your role**:As the Telecoms Consultant you will**: - Monitor Telecoms Service Desk functions, undertake incident management within the Telecoms area and maintain specialist telecoms knowledge and understanding. - Manage service requests and liaise with external vendors to ensure effective provision of telecommunications services. The Telecoms Consultant,...

  • Customer Service Consultant

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...

  • Contact Centre Consultant

    5 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Are you ready to embark on an exciting career journey with an organisation that truly values its staff, customers, and the wider community? Look no further! Our client is on the lookout for passionate individuals to join their vibrant team as a **Contact Centre Consultant.** **About the Company**: Our Banking client believes that...

  • Customer Service Consultant

    2 months ago

    Brisbane, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...

  • Customer Service Consultant

    6 months ago

    Brisbane, Australia Rentokil Initial Full time

    Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Townsville or Cairns on a permanent, full-time basis. **The core responsibilities in this role include**: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly...

  • Customer Service Consultant

    7 months ago

    Brisbane, Australia Hudson Australia Full time

    **About the role**: The Customer Support team is a service centre that provides support to players and retailers across multiple jurisdictions. This team is also responsible for all contact centre operations. The role is to deliver consistently high-quality service offering advice and support in resolving various queries. **The Customer / Client Services...

  • Customer Service Consultant

    4 months ago

    Brisbane, Australia Hays Full time

    Contact Centre Role - Banking - Full Time-Permanent - Brisbane Inner City - WFH Flex **Your new company** This Customer Service Consultant position is with a well-established Australian customer-owned Bank, based at their Brisbane Inner City Contact Centre office. **Your new role** Further details; - Start Date: 23rd September 2024 - Employment Type: Full...

  • Dream Travel Experience Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Full time

    At Flight Centre, we're passionate about helping people explore the world. As a Travel Consultant, you'll be part of our team that's dedicated to delivering exceptional customer experiences and creating unforgettable memories for our clients.Your SalaryWe offer a competitive base salary plus uncapped incentives, with average earnings for a Travel Consultant...

  • Contact Centre Service Consultant

    2 months ago

    Brisbane, Australia ANZ Banking Group Full time

    **Job Title**: Contact Centre Service Consultant **Req ID**: 77610 **Department**: SB Specialist Customer Care **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role In the Customer Care Officer role, you will effectively manage a portfolio of delinquent accounts in order to maximize debt recovery and minimize financial losses and risk to...

  • Customer Service Consultant Role

    2 weeks ago

    Brisbane, Queensland, Australia Rentokil Initial Full time

    We are seeking an experienced Customer Service Consultant to join our team in Brisbane.In this role, you will report directly to the Customer Service Manager and be responsible for delivering exceptional customer service, sales, and support via phone and email.The core responsibilities of this position include:Receiving inbound calls and email enquiries from...

  • Customer Service Consultant

    8 months ago

    Brisbane, Australia Austcorp Executive Full time

    Family owned and operated building products manufacturer - Competitive Salary - Logan location - Monday - Friday - Full time Join a vibrant and innovative building supplies company based in their newly constructed offices in Logan. With a steadfast commitment to top-tier products and exceptional customer service, they stand as industry leaders. They take...

  • Cruise Holiday Sales Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Job OverviewFlight Centre Travel Group is seeking an experienced and passionate Cruise Holiday Sales Consultant to join their team in a full-time capacity. As a key member of the sales team, you will be responsible for delivering exceptional customer service and exceeding sales targets.

  • Airfare Expert

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Unlock Your Travel PotentialAre you passionate about travel and have experience in sales, customer service, or a related field? We're looking for a talented Travel Consultant to join our Round the World team at Flight Centre Travel Group.About the RoleAs a Travel Consultant, you will be responsible for planning, booking, and coordinating complex travel...

  • Contact Centre Consultant

    6 months ago

    Brisbane, Australia Queensland Country Bank Full time

    Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances. About The Role We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week. At Queensland Country Bank, our Members matter most and...

  • Travel Consultant

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Brand Full time

    Unlock your passion for travel with a career at Flight Centre. As a Travel Consultant, you'll be the go-to expert for customers seeking adventure and unforgettable experiences.Your Key ResponsibilitiesBuild dream itineraries for customers, creating lasting memories and exceeding their expectations.Share your travel knowledge, making recommendations and...

  • Expert Luxury Travel Planner

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Luxury Travel OpportunitiesAs a key member of the Flight Centre Travel Group, we're seeking a highly skilled and experienced Luxury Travel Consultant to join our team in Brisbane. If you have a passion for creating bespoke travel experiences and a proven track record of delivering exceptional customer service, this could be the perfect opportunity for...

  • Customer Service Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Rentokil Initial Full time

    Excellent Opportunity for Customer Service ProfessionalWe are seeking a highly skilled Customer Service Consultant to join our team in Brisbane, Australia.This full-time role offers a unique blend of customer service, sales, and support responsibilities. As a key member of our Customer Service team, you will report directly to the Customer Service Manager...

  • Customer Service Consultant

    6 months ago

    Brisbane, Australia KBH Solutions Full time

    Salary of $60K plus Super and Bonuses - Hybrid working from Home and Office - Based in Brisbane CBD - Close to public transport We are currently looking for a Customer Service Consultant for this Not-for-Profit boutique insurance agency, handling inbound calls from customers regarding a range of insurance products. Focused on new business and retention of...