Customer Solutions Consultant

6 months ago


Brisbane, Australia Downer Group Full time

We have a fantastic opportunity for a Customer Solutions Consultant to join our inclusive Downer Defence Contact Centre, located in Enoggera however work from home model available You will be required to provide customer service support to our internal and external stakeholders, across the Defence EMOS Contract in the delivery of Base Services. This role requires you to work on a rotating roster of shifts between 6am - 3pm during the week.

Reporting to the Base Services Support Centre Team Leader, your key responsibilities will include:

- Initial assessment of scope of request or call and raising new work and service orders
- Raising docket related purchase orders for trades
- Add notes to service requests such as when trades are on site or have completed jobs
- Support and contribute to our commitment to continuous quality improvement

**ABOUT YOU**

To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role. We are looking for positive and proactive professionals to compliment the team. Other skills and experience we require include:

- A customer centric approach
- Ability to learn and navigate multiple systems
- An eye for detail
- A positive attitude, self-motivated, you strive to achieve results and embrace feedback
- Computer literacy with some experience in MS Office suite

**WHAT WE OFFER**
- Great team, supportive culture and full training will be provided
- Flexibility to work from home after onsite training at Enoggera, hybrid model
- Free-onsite parking available
- Ongoing training and career development opportunities

**ABOUT US**
- Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services. _
- Downer Defence is the lead contractor providing Estate Maintenance and Operation Services (EMOS) for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability. _

**HOW TO APPLY


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