Qld State Assessing Manager

4 months ago

Brisbane, Australia Youi Pty Ltd Full time

**QLD State Assessing Manager (Vehicle & Leisure)**

**About the role**

Are you ready to lead and shape the future of motor assessing in Queensland? We’re looking for someone who can take charge of our QLD State Motor Assessing Business, guiding a team of technical experts and customer service pros to new heights.

Your priority is to deliver first-class performance across our motor assessing team and ensure our network of smash repairers operates at peak efficiency. You’ll be the driving force behind refining Youi’s Repair Method and Assessing Quality Assurance Framework, guaranteeing exceptional repair quality and customer satisfaction in Queensland. Together, we’ll set new industry standards, delivering unmatched value and service.

At Youi, we're a challenger brand that's unafraid to do things differently. As we continue to experience rapid growth, you'll have the opportunity to grow alongside us in a work culture that's truly something special—just ask anyone on our team. You'll collaborate with strong leaders and seasoned professionals who bring a wealth of experience and expertise, creating an environment where you can thrive and make a real impact.

Ready to make your mark in Queensland? Join us and lead the way

**Ways of working**:
This role is based in Brisbane, with occasional travel to our Sunshine Coast HQ to support your teams on-site. Our hybrid model requires office presence with the flexibility to work remotely.

**Key priorities**:

- Cultivate partnerships with network repairers to ensure high standards are met and KPIs are exceeded.
- Regularly assess and enhance the performance of both network repairers and Assessors, focusing on cost, quality, and customer service.
- Ensure all interactions reflect our commitment to outstanding service and communication excellence.
- Oversee adherence to our Quality Repair Framework, ensuring all repairs are safe and meet stringent standards.
- Ensure assessment turnaround times meet targets by optimizing processes and coordination.
- Drive team growth through consistent performance management and tailored development plans.
- Regularly engage in coaching sessions to actively support employee growth and achieve performance excellence.
- Foster a positive work environment that prioritises employee wellbeing, safety, and inclusivity.
- Lead the setup and assessment phases of Youi’s Catastrophe response, including periodic reviews and audits of work performed by Assessors and Service Providers.

**Key attributes for success**:

- Experience in motor vehicle assessing leadership (3+ years is a general indicator).
- Proven track record of evaluating vehicle damage, determining repair costs, and making informed decisions based on industry knowledge and expertise.
- Deep understanding of the industry, including regulatory and operational challenges.
- Resilience and ability to thrive under pressure.
- Quick thinking and adaptability.
- Strong analytical skills with the ability to set strategic direction.
- Proficiency in Microsoft Applications, particularly Excel.
- Capability to compile reports upon request.

**What Youi Can Offer You**:

- A fully maintained company car, fuel card, and essential business tools.
- A generous incentive structure with bi-annual payouts.
- Discounted insurance products for added protection.
- A high-performance culture with autonomy and a supportive team environment.
- Continuous training, development, and career growth opportunities.
- Award-winning health and well-being programs.
- A hybrid work environment with social events.
- 21 days of annual leave, plus an extra day for your birthday.

**How to apply**

Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers.

**About Youi**

At Youi, we believe in challenging to the status quo. We're not your typical insurance company - and that extends to how we sell insurance and hire our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.

Our company values - being dynamic, human-focused, awesome service, honest, and passionate - guide everything we do. We recognise and value the contributions of each team member to our culture and success.

At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

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