State Manager Qld, Sme and Small Business

3 months ago

Brisbane, Australia Westpac Banking Corporation Full time

State Manager QLD, SME and Small Business
- **Leader of Leaders**:

- **Deliver exceptional customer outcomes and business growth**:

- **Strategic focus**

Are you ready to lead a high-performing team that makes a real difference for SME and Small Business customers?

We're seeking a dynamic and experienced State Manager to drive the growth and success of our SME and Small Business portfolio across the region. This role is critical in leading multiple teams that will deliver a great experience for our customers whilst winning market share in this competitive segment.

**How will I help?**

As the State Leader, you will join the newly created SME and Small Business Senior Leadership Team with the accountability of delivering on the following:

- Recruit, lead and inspire high-performing teams to deliver exceptional customer experiences and business outcomes
- Coach your leaders to enhance customer conversations, ensuring customer needs are met while promoting growth and success
- Champion initiatives that improve the customer journey and eliminate pain points across channels
- Foster a culture of growth and risk awareness, ensuring compliance and championing a customer-first mindset
- Drive business performance by developing strategic plans and leveraging key relationships across the organization to grow the SME and Small Business portfolio
- Collaborate with senior stakeholders to influence outcomes and lead strategic initiatives across the business

**What's in it for me?**

As a leader of leaders, you will have the opportunity to drive a high performance and collaborative culture as well as be part of the ongoing growth and development of the SME and Small Business segment. You will build your profile internally and externally with stakeholders and be part of the future of a business that has been around for 200 years and whose vision is becoming one of the world's great service companies.

We will back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**

To set up our region for success, you will need to demonstrate:

- Proven success in a Business Banking sales leadership role with evidence of lending growth, winning market share and leading an engaged team
- Deep understanding of Business lending, with a strong focus on end-to-end origination and credit risk
- Strategic thinking and execution skills that allow you to deliver on key metrics such as NPS, customer growth, and deposit performance
- A passion for recruiting and developing a high performing team whilst creating career pathways within your team
- Strong stakeholder management skills and a track record of driving collaborative success across multiple business units.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300002358055383

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