Customer Service Officer

5 months ago


South Brisbane, Australia Collar Group Full time

Kick start your career within the Broking industry.
- Only a 10 minute walk from South Brisbane Train Station.
- Fanastic opportunity with career progression opportunities.

**Our Client**

Focusing on their customers above all else, our client takes a personal approach to each client to evaluate all aspects of their business, their risks and their situation in order to truly understand them, and provide valuable advice and outstanding service.

Recognised as one of Australia's leading risk management and insurance brokers providing risk financing, insurance, risk management and claims management solutions, our client believes in accountability, empowering our people and delivering market leading customer solutions.

**The Role**

Based in South Brisbane, you will be responsible for triaging incoming calls, categorizing them based on urgency and obtaining necessary details before forwarding on to relevant department.

You will collaborate and create strong relationships with customers, team members and finance department - with the ultimate goal to work as part of a team to provide the best possible outcome for your clients.
- You will be expected to provide excellent customer service to customers by addressing enquiries, resolving issues and offering information about insurance policies.
- Handling policy related enquiries, guiding customers through coverage details and claims procedures.
- Perform general administrative tasks to support daily operations such as data entry and document preparation.
- Accurate processing on invoices.
- Maintaining up to date customer records, ensuring compliance with company policies and regulatory standards.

**Your Skills & Experience**

We are looking for a dedicated customer service individual, with a strong commitment to providing outstanding service within the insurance industry:

- Proven experience in a customer service role, preferably within the insurance industry.
- Familiarity with insurance policies and procedures is a plus.
- Excellent communication skills, both written and verbal.
- Ability to work autonomously, with well-developed time management skills & attention to detail.

**What's on Offer**
- Full-time permanent opportunity
- Learning & Development opportunities across all lines and complexities of insurance.
- Exposure to a diverse set of clients from SME to Corporate, ASX-listed businesses.
- Supportive, positive working environment.
- Talented, approachable senior leadership team
- Internal progression opportunities.

**YES** Even if this isn’t the perfect role for you, Collar has over 1500 live vacancies and dedicated team who wants to support you in making the right decision for where you end up next

If you’re still not sure give me a call and I’ll happily chat to you about your options (I’m Abbie) on 0451 065 662.



  • Brisbane, Queensland, Australia Customer Labs Full time

    About Customer Labs:We deliver innovative solutions that protect the environment, people, and public health. Our mission is to create a more sustainable, shared future by protecting health and well-being in a safe, responsible, and sustainable way.Job Summary:We are seeking a skilled Customer Service Representative II to join our Field Services Operations...


  • Brisbane, Queensland, Australia Customer Labs Full time

    About Customer Labs:We are a leading provider of innovative solutions that protect the environment, people, and public health. Our mission is to create a more sustainable, shared future by delivering cutting-edge solutions that make a difference in people's lives, communities, and our planet.Job Summary:We are seeking a highly motivated and experienced...


  • South Brisbane, Australia KBH Solutions Full time

    $31 Plus Super - Monday to Friday (normal office hours) - Southbank - Near bus and train - ASAP start - 1 month with possible extension Switchboard/Customer service officer required for leading healthcare provider. As the first point of contact for clients you will be friendly, empathetic, and helpful with their query. The role involves handling inbound...

  • Service Desk Officer

    5 months ago


    Brisbane, Australia Parliamentary Service Full time

    Are you passionate about providing excellent customer service and technical support? Do you want to work in a dynamic and fast-paced environment that supports the work of the Queensland Parliament? If so, we have an exciting opportunity for you! About us The Parliamentary Service is established to provide a range of procedural, administrative and support...


  • Brisbane, Australia Parliamentary Service Full time

    Do you want to work in a prestigious and historic institution that supports the Queensland Parliament? If so, you might be the perfect fit for our Employee Services Officer role! We are looking for an Employee Services Officer to join our Payroll Services team at Parliamentary Services. You will be responsible for processing payroll and personnel related...


  • South Brisbane, Australia Certis Security Australia Full time

    Certis Security Australia is one of Australia’s leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including...


  • Wantirna South, Victoria, Australia Royal Freemasons Ltd Full time

    Customer Administration OfficerWe are seeking an experienced and motivated Customer Administration Officer to join our team at Centennial Lodge Residential Aged Care Facility.The successful candidate will be the front face of our facility, meeting and greeting visitors and attending to enquiries over the phone and email. They will have a friendly and...


  • Wantirna South, Australia Knox City Council Full time

    **Job no**: 495696 **Work type**: Permanent Full-time **Location**: Knox Civic Centre **Categories**: Customer Service **Your new role** The Customer Service Officer provides a responsive interface between the community and the Council through a number of service environments. The role will provide courteous and responsive answers and solutions to customer...


  • Brisbane, Australia Labourpower Recruitment Services Full time

    Rocklea Location - Monday to Friday 8.30am-4.30pm - $32.69 per hour inclusive of casual loading - transport and logistics experience an advantage - Temp to perm position - permanency after successful completion of 500 hours or 14 weeks - Easy access and on site parking available We are currently seeking an experienced Customer Service Officer to support the...


  • Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30 per hour and is within office hours. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have an...


  • Brisbane, Australia HAYS Full time

    Customer Service Officer role available in the Local Council **Your new company**We have an exciting opportunity for a Customer Service officer to join a Local Council on the North Side of Brisbane. **Your new role** - Undertake the provision of accurate and appropriate responses to customer enquiries and issues - Ensure compliance with relevant Council and...


  • Brisbane, Australia KBH Solutions Full time

    Based in Brisbane City - Inbound Customer Service Officer - Ongoing growth opportunities with leading Finance company - Good salary on offer inbound Customer Service Officer required for Growing Finance Company based in the CBD. Working in an inbound call centre you will be handling customer queries, offering solutions and identifying cross-selling...


  • Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...


  • Brisbane, Australia mlcoa Full time

    **Company Description** mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession. Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of...


  • Brisbane, Queensland, Australia Empower Healthcare Full time

    Job Title: Customer Service Officer/SchedulerWe are seeking a highly skilled and motivated Customer Service Officer/Scheduler to join our team at Empower Healthcare. As a key member of our Community Support Team, you will play a vital role in delivering exceptional customer service to our clients and stakeholders.Key Responsibilities:Liaise with clients and...


  • Brisbane, Australia HOBAN Recruitment Full time

    Are you a proactive and customer-focused individual looking for an exciting opportunity to shine in a dynamic work environment? Join our team to be part of the future of vehicle remarketing and make an impact in the automotive industry as their next customer service officer. - Located in, Eagle Farm, Brisbane, QLD - ASAP start, Mon - Fri 7am - 2pm - $33+ p/h...

  • Scheduling Officer

    5 months ago


    Clayton South, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Scheduling Officer to join Service Stream in our Clayton South office. About the Role Service Stream’s Techsafe division are currently seeking a Scheduling Officer to join our growing company. You will be responsible for contributing to the profitability and growth of Service Stream by...


  • Brisbane, Australia Transport and Main Roads Full time

    The Queensland Government Customer and Digital Group's (QGCDG) focus is to grow a thriving digital economy in Queensland, and enable more responsive, simple, and effective services for all Queenslanders. They provide strategic and policy leadership for Queensland Government on digital, customer experience and service delivery matters. They also support...


  • Brisbane, Australia PERSOLKELLY Full time

    PERSOLKELLY have an opportunity for a Customer Service Officer to join our client site at Coopers Plains. This role is Monday to Friday, paying around $30+ per hour and is within the hours of 7:30am-5pm. Our client is a leading provider of building products. In this role you will be the first point of contact with customers and clients. **PERSOLKELLY** have...


  • Brisbane, Queensland, Australia Flexhive Full time

    Customer Service RoleFlexhive is seeking a Customer Service Officer to join our team. As a key member of our customer-facing team, you will be responsible for handling incoming calls, responding to emails, and providing exceptional customer service in a fast-paced environment.About the RoleProvide excellent customer service to our clients, responding to...