National Operations Manager

2 weeks ago


Sydney, Australia Corporate Travel Management Full time

**About CTM**
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure, and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world

**About the Role**
Reporting the COO, the National Operations Manager is a senior leadership role
within the CTM ANZ business that will entail both direct leadership responsibilities for CTM operations that are national in coverage and act as a general leadership focal point for activities, initiatives and projects across all CTM ANZ operations.

This diverse role will oversee directly the After Hours, CTM Assist and Training departments along with consideration for other national operational functions as deemed appropriate. The National Operations Manager will also act as a central point of focus across all CTM operational activities to develop, implement and continually improve the consistency of best practice workflows, automation, efficiency improvements, quality control processes and procedures across all CTM Operations to ensure the consistent delivery of highly efficient and effective service for all CTM clients.

This role will work hand in hand with the Heads of Operations across CTM ANZ and in tight conjunction with other departments such as the National Support Team and Technology team to spearhead cross functional projects that drive operational business transformation through efficiency, consistency and best practice standards.

The ideal applicant will have a good operational foundation and be tech savvy in
order to continually seek new and improved methods, structures, processes and
system utilisation for the CTM operations and act as an operational lead point of
input for cross functional projects and initiatives within the CTM business.

**Skills and Experience**
- Proven leadership and people management skills.
- Operational leadership
- Strong strategic and analytical skills.
- Ideas and solutions orientated.
- Solid understanding of best practice and quality analysis and implementation
- Excellent written, verbal and interpersonal communication skills.
- Tech savvy with a drive for business improvement and transformation
- Able to work in a fast-paced environment.
- Able to work independently.
- GDS experience or knowledge

**Why CTM?**
CTM offer a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values Connect, Evolve & Deliver.

CTM offers a range of employee benefits including;
- Travel & Hotel discounts
- Health and Wellness (eg Health Rebate, Mental Health Support)
- Training and Development opportunities
- Two paid Chill-out Days
- Annual Volunteer Day
- Purchase Leave
- Blended work arrangements with hybrid WFH flexibility

APPLY NOW to get started with your career at CTM



  • Sydney, New South Wales, Australia Dentons Full time

    About the RoleDentons is a global law firm seeking a National Premises Manager to oversee the successful operation of the Client & Office Services business unit nationally.The ideal candidate will have solid premises management and delivery experience, staff management, client management, performance management, and service management experience, preferably...


  • Sydney, Australia WorkTrybe Full time

    Sydney Based - National Remit - Will suit those with Security Operations or Labour Hire Backgrounds - Executive role with significant people leadership responsibilities **THE OPPORTUNITY** This employer of choice is a leader in the security sector and known for its' exceptional client delivery and satisfaction. - This is an outstanding, executive...


  • Sydney Olympic Park, Australia Oneschool Global Full time

    About Us OneSchool Global is one of the world’s largest, truly global schools, with over 9000 students, 125 campuses and 2000 staff operating across 20 countries. About the Role Based at our state-of-the-art Head office at Sydney Olympic Park, The National Operations Manager plays a pivotal part of the National Leadership Team to develop, deliver and...


  • Sydney, Australia Humanity Health Group Australia Full time

    Drive high performance service delivery and enhance organisational culture - Oversee the delivery of a national-scale allied health business - Support from an innovative organisation and unrivalled professional support Would you like to become part of an innovative, high-calibre team that seeks to make a real difference? Are you passionate about performance...


  • Sydney, Australia Arcadis Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex...


  • Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. Join JLL as our National Operations Manager. You’ll be an integral...


  • Sydney, New South Wales, Australia Pacific National Full time

    About the RoleAs a key member of the Pacific National team, you will play a crucial role in leading and guiding terminal operators, while overseeing the day-to-day operations of the Sydney terminal. This position requires a strong focus on implementing and improving safe working practices, enhancing business operations, driving cultural change, and ensuring...


  • Sydney, New South Wales, Australia Qantas Full time

    Job DescriptionAt Qantas, we're committed to delivering exceptional flight training experiences that meet the highest standards of safety and excellence. As the National Manager – Qantas Flight Training Operations, you'll play a critical role in leading our team to achieve this goal.Key ResponsibilitiesProvide day-to-day senior leadership to our...


  • Sydney, New South Wales, Australia Dentons Full time

    About DentonsDentons is the world's largest law firm, operating across 80+ countries, including the USA, Europe, India, and Asia. Our global polycentric firm is expanding rapidly in the increasingly globalised legal industry.We are seeking a National Premises Manager to lead our Client & Office Services business unit nationally. Reporting to the Human...


  • Sydney, New South Wales, Australia Pacific National Full time

    About the RoleAs a key member of the Pacific National team, you will play a crucial role in providing leadership and guidance to terminal operators, while leading and coordinating the day-to-day operations. This role requires a strong emphasis on implementing and improving safe working practices, enhancing business operations, driving cultural change, and...


  • Sydney, Australia Roc Consulting Full time

    HIGHLY COMPETITIVE SALARY + TIGHT KNIT CULTURE - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN **COMPANY**: This company is Australia's leading provider for onboarding scales and weighing technology. They have offices all throughout Australia and are growing rapidly. They...


  • Sydney, New South Wales, Australia A.I.R Recruitment Full time

    About the Role:The National Service Manager will be responsible for overseeing the service operations on a national level, enhancing customer satisfaction, optimising service delivery, and driving the growth of the business nationally.Key Responsibilities:Establish and implement service goals, objectives, and strategies in alignment with the company's...


  • Sydney, New South Wales, Australia A.I.R Recruitment Full time

    Job Title: National Service ManagerJob Type: Full-timeCompany: A.I.R RecruitmentLocation: NationalJob Description:The National Service Manager will oversee the service operations on a national level, enhancing customer satisfaction, optimizing service delivery, and driving business growth nationwide.Key Responsibilities:Establish and implement service goals,...


  • Sydney, New South Wales, Australia Qantas Full time

    About the RoleWe are seeking an experienced National Manager to lead our QGFT Operations team. As a key member of our leadership team, you will be responsible for providing strategic direction and operational oversight to ensure the safe and effective maintenance of our Full Flight Simulators, Cockpit Procedures Trainers, and Emergency Procedures equipment...


  • Sydney, Australia Qantas Full time

    **Company Description** About Us Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two...

  • General Manager

    2 weeks ago


    Sydney, Australia Dignity Ltd Full time

    About the role General Manager - National Operations What’s in it for you - Competitive salary with eligible NFP/Charity tax free salary packaging - Company Car or Car Allowance - Opportunity for hybrid working arrangements - infield and WFH (must be able to work across Dignity locations in Sydney and Illawarra regions) additional travel from time to...


  • Sydney, Australia Lindt & Sprüngli Full time

    Lindt boasts a culture that's both dynamic and inclusive, seamlessly blending tradition and innovation. Recognising the brilliance that resides within each employee, we've curated an environment where confidence thrives, risks are embraced, and the courage to challenge norms ignites. This landscape isn't just about today; it's about sculpting the Lindt brand...


  • Sydney, Australia Lindt & Sprüngli Full time

    Lindt boasts a culture that's both dynamic and inclusive, seamlessly blending tradition and innovation. Recognising the brilliance that resides within each employee, we've curated an environment where confidence thrives, risks are embraced, and the courage to challenge norms ignites. This landscape isn't just about today; it's about sculpting the Lindt brand...


  • Sydney, Australia Qantas Full time

    Job DescriptionAt Qantas, our people lead the way in achieving the impossible togetherChallenge yourself in a role where you will take national operational ownership, and significantly contribute to the Qantas Group Flight Training Strategy. Full-time, permanent positionToday, we’re busy planning for tomorrow. We look to the future to guide the way we...

  • Operations Manager

    2 days ago


    North Sydney Council, Australia Pacific National Full time

    Job DescriptionPacific National is seeking a highly skilled Operations Manager - Logistics Coordination to join our team. As an Operations Manager, you will be responsible for overseeing the coordination of logistics operations to ensure seamless delivery of services.About the RoleThis role requires a strong focus on operational efficiency, safety, and...