Guest Experience Agent

3 weeks ago

Hobart, Australia Marriott International, Inc Full time

**Job Number** 22175394

**Job Category** Rooms & Guest Services Operations

**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart’s waterfront and the city’s top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

**The Role**:
You will be collaborating with the Guest Experience Manager to create outstanding and unique guest experiences. The Guest Service department carries a responsibility to ensure a memorable first and last impression of the Hotel of the highest quality.

**The Opportunity**:

- Acting as a Guest Experience Ambassador, you are to ensure the guests needs and requests are met, ensuring maximum guest satisfaction from check in to check out and everywhere in between.
- Work efficiently to ensure all departments are maintaining and delivering a seamless yet professional guest experience in conjunction with the Front Desk and Guest Services teams
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts

**What you will be doing**:

- Positively respond to all calls (both internal and external) and assist with guest enquiries, directing to the appropriate department
- Provide a high level of personalised service to clients and guests
- Develop and maintain a strong hotel product knowledge
- Operate switchboard effectively, handling all calls promptly and professionally
- Perform a variety of administrative duties
- Work closely with all hotel departments to ensure guest requests are completed efficiently

**What we are looking for**:

- Previous Call Centre, Reservations or Reception experience
- Excellent communication skills and a professional telephone manner
- An enthusiastic approach and positive guest-centric attitude
- Attention to detail
- Superior customer service skills
- Opera, PABX systems experience is desired
- Available to work on a seven-day rotating roster

**To Apply**

If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.

**Rewards for work, benefits for your lifestyle**
- You will join a supportive, progressive and highly experienced team
- You can be part of something unique
- A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities
- Wellbeing programs and initiatives
- Enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania and Sydney to Hobart yacht race (just to name a few)

**Connect your passions with a rewarding opportunity.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

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