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Customer Account Manager

1 month ago

Welshpool, Australia Aurizon Full time

Job Number:
87351-456667

Work type:
Permanent - Full Time

**Location**:
Welshpool

Categories:
Account Management / Business Development, Business Professional

**Location: Flexible-**Welshpool**

**Remuneration/Benefit**:Attractive salary package + annual performance incentive payment**
- Direct impact on customer outcomes
- Contract management
- Hybrid work available

**About the role**:We are seeking a highly efficient Customer Account Manager to work within our Bulk Commercial team. You will be well versed in your customers’ contracts and can identify and manage opportunities and areas of risk. As the key contact for your customer, you will assist with the negotiation and management of contractual arrangements to support one of Bulk West’s largest customers with complex rail operations across most of state to seek value add opportunities for them and Aurizon. This is your chance to work with a great team of people, delivering critical commercial outcomes in a supportive and high-performance culture.

Within this role you will
- Develop and maintain the accuracy and currency of the key account management plan for each customer in the portfolio.
- Actively manage the performance of each contract within the customer portfolio through the rigorous contract performance management process.
- Optimise the full value of each customer delivering profitable growth.
- Be the lead expert for all customer intelligence within the portfolio.
- Communicate customer requirements, issues and opportunities to the teams within the corridor they align.

**About you**: You are an experienced account manager within a large-scale transport (ideally) environment, you will be well versed in contract interpretation, implementation, and governance. You will have strong leadership skills and the ability to make quick, confident decisions.
- High level skills in the identification, specification and delivery of customer service in a large commercial organisation.
- Substantial knowledge of transport and logistic operations, within the relevant area and commercial activities within a large and diverse organisation.
- Solid understanding of financial analysis of haulage contracts.
- Substantial interpersonal skills including negotiation, consultation, facilitation and written communication skills for use in an improvement and transfer environment.
- **Due to time of year, this role will be advertised for a longer period. We will be in contact towards end of January.**

**What we offer you**:
At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities.

Some of our benefits include:

- Development and growth opportunities.
- Access to mentoring and development programs.
- Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands.
- Parental leave program and super booster.

**About Aurizon.**

Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets.

**Look to Aurizon for a diverse and collaborative culture.**

At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment.

**Advertised**: 12 Dec 2024 W. Australia Standard Time
**Applications close**: 19 Jan 2025 W. Australia Standard Time