Service Designer

2 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Service Designer - Fixed Term Contract**
- **13-Month Fixed Term Contract**:

- **Location Sydney, Melbourne, or Brisbane**

**About the role**:
**Key Accountabilities**:

- Designing end-to-end service journeys that help customers achieve their goals and align with business objectives.
- Conducting and supporting research by drawing on various sources, analysing findings, and creating summaries to support decision-making.
- Utilising multiple forms of research and prototyping to place customers and staff at the center of service design.
- Developing organisational capacity for service design and design thinking skills through training and support.
- Communicating recommendations effectively regarding service design tools and approaches for current or future work phases.
- Providing knowledge transfer across the group on Service Design concepts and tools
- Forge strong partnerships with development teams, UX/UI designers, Product Owners and project managers to ensure seamless implementation of service designs.
- Presenting research and design insights to stakeholders and working with business stakeholders to recommend solutions and resolve service issues.
- Be an active part of the group wide team responsible for driving a customer obsessed workforce, with the goal of increasing customer advocacy, resolving pain points and improving customer retention
- Partner closely with key stakeholders to comprehensively grasp customer and user needs, organisational goals, and project prerequisites.
- Champion human centred design process and CX improvement and build engagement and support for customer experience design standards and methodologies as part of BAU

**About You**:

- Relevant tertiary qualification or equivalent professional experience (CCXP highly regarded)
- Minimum 2 years’ service design experience (mandatory)
- Insurance or financial services experience (desired)
- Demonstrable experience within a similar position
- Proven experience in driving design outcomes through influencing others.

**Key Capabilities**:
**Customer & Knowledge**
- Depth of understanding in service design and delivery (mandatory)
- Skilled ability to contribute to and understand strategic perspectives, and translate to tactical actions
- Skilled ability to deliver impactful customer initiatives within timeframes and budget
- Ability to uplift the service design capability within own team, and across Insurance
- Committed to improving customer experience and delivering high quality solutions within required timeframes
- Understanding of customer personas, business and the markets/industries in which Suncorp operates

**Leadership and influence**
- Builds highly collaborative and engaged relationships with team members
- Experienced with coaching and influencing outcomes through others
- Demonstrated sound leadership and change management skills
- Demonstrate the ability to influence, negotiate, prioritise and plan in partnership with Insurance and other key stakeholders.

**Decision making and problem solving**
- Strong analytical skills and problem-solving ability
- Demonstrated strategic thinking ability
- Demonstrated ability to seek out information and break down problems and situations into components, options or alternatives.
- Ability to develop solutions and courses of action and frame recommend solutions to meet the required standards of the targeted audience.

**Communication**
- Able to communicate complex issues in concise and simple terms to a large range of audiences, with confidence and in appropriate formats (internal and external).
- Strong influencing and negotiation capability
- Strong ability to develop and maintain internal and external relationships

**Planning, Organisation and Continuous Improvement**
- Establish a process to complete goals and allocate time/resources to achieve such goals; strong ability to work to a deadline (including manage others to those deadlines) and to manage multiple and potentially conflicting timeframes and priorities.
- Ability to identify opportunities for improvement and implement.
- Activity seek feedback on performance and take responsibility for own development.

**_We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. _**

**_That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey._**

**What we can offer you**:

- Discounts and offers on a range of insurance products
- A range of flexible working and leave options
- Invest in your brighter fut

  • Service Designer

    5 months ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    **Service Designer** - **Permanent Role**: - **Location Sydney, Melbourne, or Brisbane** **About the role**: Contribute to the development of a human centred design practice within Customer Transformation for Insurance Australia by delivering strategic human centred design projects. Design brilliant customer experiences across insurance while supporting...

  • Service Designer

    5 months ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Designer - NSW Government **Your new company** You will be working for a NSW Government Department based in Parramatta. **Your new role** You will be supporting a Digital Transformation Program. This is a multi-year program of work that is in the scoping / defining stage. This is a great opportunity to work on a complex and exciting...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a skilled Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive services, and a...

  • Service Designer

    2 months ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive...

  • Service Designer

    1 month ago

    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within the Ignite department. As a Service Designer, you will work closely with a diverse team of professionals to develop services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys that align user, business,...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within a growing department. As a Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys,...

  • Customer Experience Designer

    6 months ago

    Sydney, Australia Resource Corner IT Consulting service Full time

    Payments domain The Customer Experience Designer will lead a team of designers and be responsible to lead CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Designer will be responsible for leading internal project teams and...

  • Service Designer

    1 month ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive...

  • Service Designer

    2 months ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a highly skilled Service Designer to join our team at Vero Insurance. As a Service Designer, you will be responsible for crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.Key Accountabilities:Designing end-to-end service journeys that help customers achieve their goals and...

  • Service Designer

    4 months ago

    Sydney, Australia Vero Insurance Full time

    Jobs - Job Details - Service Designer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Service Designer Job No: 671476 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Various Permanent Full Time Insurance, IT Pay Band 4 Service Designer Permanent RoleLocation Sydney, or Brisbane About the role:Seeking a...

  • Service Designer

    5 months ago

    Sydney, Australia ignite Full time

    Location: ACT, NSW, QLD, VIC Duration: 12-month contract with 2x12 month extensions. Eligibility: Australian citizenship with ability to obtain Baseline Security Clearance. About the opportunity: Are you passionate about designing services that have a real impact on users' lives? Do you thrive in a dynamic and transformational environment? We have an...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.Key Accountabilities:Designing end-to-end service journeys that help customers achieve their goals and align with business objectives.Collaborating...

  • Service Designer

    5 months ago

    Sydney, Australia Lookahead Search Full time

    Daily rate from $900 to $1000 per day - 4 month contract with possible 2 x 6 month extension - Offices in Canberra and Sydney with option of remote **The role** This Federal Government Department is seeking multiple Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions. Lead and...

  • Service Designer

    6 months ago

    Sydney, Australia Allianz Australia Full time

    **SERVICE DESIGNER | CONSUMER DIVISION | SYDNEY, NSW** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Tpg Telecom Full time

    Service DesignerWe're on a mission to revolutionize the way we connect our people and communities. As a Service Designer at TPG Telecom, you'll play a key role in shaping our customer experience strategy and driving innovation across our brands, including Vodafone, TPG, iiNet, Internode, Lebara, AAPT, and felix.About the RoleAs a Service Designer, you'll...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Tpg Telecom Full time

    Service DesignerWe're on a mission to revolutionize the way we connect our people and communities. As a Service Designer at TPG Telecom, you'll play a critical role in shaping our customer experience strategy. We're looking for a talented individual who can partner with cross-functional teams to embed customer experience best practices in product and service...

  • Service Designer

    3 days ago

    Sydney, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it...

  • Service Designer

    1 month ago

    Sydney, Australia Tpg Telecom Full time

    We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a...

  • Interior Designer

    4 weeks ago

    Eastern Suburbs, Australia Frontline Recruitment Full time

    Unlock Your Potential as a Senior Sales and Design ConsultantAre you a skilled Interior Designer looking to take your career to the next level? Do you have a passion for sales and design? We have an exciting opportunity for a Senior Sales and Design Consultant to join our team at Frontline Recruitment.About the RoleAs a Senior Sales and Design Consultant,...

  • Principal Service Designer

    5 days ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, VIC- Melbourne CBD, Hybrid: Work from any Capital City in Australia - **Be part of a design team that has a supportive, engaged and collaborative culture with great leaders who inspire and energise their teams**: - **Influence customer led solutions and deliver impactful design**: - **Uplift...