Service Designer

4 weeks ago

Sydney, New South Wales, Australia Tpg Telecom Full time
Service Designer

We're on a mission to revolutionize the way we connect our people and communities. As a Service Designer at TPG Telecom, you'll play a key role in shaping our customer experience strategy and driving innovation across our brands, including Vodafone, TPG, iiNet, Internode, Lebara, AAPT, and felix.

About the Role

As a Service Designer, you'll partner with cross-functional teams to embed customer experience best practices in product and service development, improvement programs, and operational processes. You'll be a customer champion, expert in applying CX methodologies and tools, and a leader in facilitating workshops and identifying customer needs and pain points.

Responsibilities
  • Develop and maintain a CX toolkit, including service blueprint templates and customer journey maps
  • Support the application of CX methodologies and tools across people and process
  • Conduct gap analysis and facilitate workshops to identify gaps and opportunities against customer experience standards
  • Highlight priority customer needs and pain points and drive buy-in for improvements
  • Coach others in workshop planning, design, and facilitation, and the use of contemporary tools for documentation
  • Partner with customer insight specialists to create connected environments and share relevant data and insights
  • Provide visibility and maintain a customer experience improvement backlog, linked to customer journey maps
  • Conduct customer research and hypothesis testing in partnership with stakeholders
Requirements
  • Experience in a fast-paced service industry or organization with rapid change
  • Strong communication and facilitation skills across large cross-functional teams
  • Experience in applying CX methodologies and tools with tangible actions and outcomes
  • Customer-centric design experience, including conducting customer research and partnering with agencies
  • Experience driving engagement and buy-in in complex stakeholder environments
  • Creative problem-solving and analytical skills with consideration for customer, people, process, and system
  • Proven experience of data-driven decision making to achieve targets and KPIs
  • Design Thinking or HCD certification is desirable
What We Offer
  • Flexible hybrid work environment
  • 'Stay Connected Mobile' - access to a free mobile plan
  • 'Stay Connected NBN' - access to a free NBN 100 plan
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like
  • Access to LinkedIn Learning and Vodafone Learning platforms
  • Access to corporate partner discounts

We're committed to creating a workplace where everyone belongs. If you're excited about this role, but your experience doesn't align perfectly with every qualification, we encourage you to apply. We're all about enabling every individual to be their authentic selves and creating a place where everybody belongs.

  • Service Designer

    3 weeks ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a skilled Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive services, and a...

  • Service Designer

    2 months ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within the Ignite department. As a Service Designer, you will play a critical role in developing services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys that align user, business, and technology...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within the Ignite department. As a Service Designer, you will work closely with a diverse team of professionals to develop services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys that align user, business,...

  • Service Designer

    3 weeks ago

    Sydney, New South Wales, Australia ignite Full time

    About the OpportunityWe are seeking a talented Service Designer to join our innovative team within a growing department. As a Service Designer, you will work closely with a diverse team of professionals, contributing to the development of services that prioritize user needs and government objectives.Key ResponsibilitiesDesign end-to-end service journeys,...

  • Service Designer

    1 month ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to translate complex requirements into intuitive...

  • Service Designer

    2 months ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a highly skilled Service Designer to join our team at Vero Insurance. As a Service Designer, you will be responsible for crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.Key Accountabilities:Designing end-to-end service journeys that help customers achieve their goals and...

  • Service Designer

    3 weeks ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    About the Role:We are seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.Key Accountabilities:Designing end-to-end service journeys that help customers achieve their goals and align with business objectives.Collaborating...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Tpg Telecom Full time

    Service DesignerWe're on a mission to revolutionize the way we connect our people and communities. As a Service Designer at TPG Telecom, you'll play a critical role in shaping our customer experience strategy. We're looking for a talented individual who can partner with cross-functional teams to embed customer experience best practices in product and service...

  • Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Tpg Telecom Full time

    Service DesignerWe're on a mission to revolutionize the way we connect our people and communities. As a Service Designer at TPG Telecom, you'll play a critical role in shaping our customer experience strategy. We're looking for a talented individual who can partner with cross-functional teams to embed customer experience best practices in product and service...

  • Service Designer

    3 weeks ago

    Sydney, New South Wales, Australia Tpg Telecom Full time

    Service DesignerWe're on a mission to revolutionize the way we connect our people and communities. As a Service Designer at TPG Telecom, you'll play a critical role in shaping our customer experience strategy. We're looking for a talented individual who can partner with cross-functional teams to embed customer experience best practices in product and service...

  • Senior Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a highly skilled Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a key member of our team, you will play a crucial role in shaping experiences for clients, intermediaries, and staff.As a Senior Service Designer, you will work closely with channel...

  • Senior Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a highly skilled Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a key member of our team, you will play a crucial role in shaping experiences for clients, intermediaries, and staff.As a Senior Service Designer, you will work closely with channel...

  • Senior Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    About the RoleWe are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a key member of our team, you will play a crucial role in shaping experiences for clients, intermediaries, and staff.As a Senior Service Designer, you will work closely with channel stakeholders to frame...

  • Senior Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewWe are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a Senior Service Designer, you will play a key role in understanding and shaping experiences for clients, intermediaries, and staff.Key ResponsibilitiesUnderstand and articulate client and staff experiences,...

  • Lead Service Designer

    1 month ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Lead Service DesignerAt Legal Aid NSW, we are committed to delivering exceptional services that transform lives. We are seeking a highly skilled Lead Service Designer to join our team and drive service design initiatives that will revolutionize the way we deliver support services to our schools.About the RoleThis is an exciting opportunity to work...

  • Senior Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Role OverviewWe are seeking a Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a key member of our team, you will play a crucial role in understanding and shaping experiences for clients, intermediaries, and staff.Key ResponsibilitiesUnderstand and articulate client and staff...

  • Service Design Innovator

    4 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    Job Title: Lead Service DesignerThis exciting opportunity is for a skilled Service Designer to lead service design initiatives that will transform the way services are delivered to our schools.Key Responsibilities:Understand customer needs and apply human-centred design to support a customer-centred model of solution designUndertake research and analysis to...

  • Senior Service Designer

    3 weeks ago

    Sydney, New South Wales, Australia Onset Group Full time

    Job Title: Senior Service DesignerOnset Group is seeking a highly skilled Senior Service Designer to join our team. As a key member of our design team, you will be responsible for leading the design of innovative, customer-first service strategies that align with business goals.Key Responsibilities:Develop strategic CX roadmaps that drive measurable results...

  • Senior Service Designer

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    About the RoleWe are seeking a highly skilled Senior Service Designer to join our Strategic and Service Design team in the Banking and Financial Services division. As a key member of our team, you will play a critical role in helping us understand the complexities of our business, identify opportunities, and support strategic decision making.Key...