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Customer Service Manager

4 weeks ago

Port Melbourne, Australia South Pacific Health Clubs Full time

**About the role**

With a professional approach to customer care, a good understanding of Excel and other MS Office systems, great numerical and literacy skills, high attention to detail, ability to meet deadlines and a healthy outlook, this role would suit someone building on their customer service career.

**Skills and Experience**

**We're looking for someone who has exceptional organisational and administration skills, plus -**
- Prior reception/admin experience
- Self motivated
- Approachable and well presented
- Proficient in MS Office (Excel, Word and Outlook)
- Can work well under high pressure and thrive in a busy environment
- With a high attention to detail

**As the department manager you'll also be responsible for these key responsibilities**
- Membership Administration
- Cancellations
- Debit Preparation
- Reporting
- Arrears collection
- Rostering of Staff
- Ordering of stock
- Front Desk shifts
- Assisting with daily operations
- Daily Banking

You'll need to be available to work opening and closing hours of the club, and work some weekend shifts.

**Benefits and perks**
- Healthy, positive work environment
- Ongoing Training and Development
- On the job mentoring from experienced Industry professionals
- Leadership Development Program
- Career progression opportunities
- Monthly performance bonuses
- Free Platinum membership to all 7 of our state-of-the-art clubs plus St Kilda Sea Baths, including; access to our modern functional gym facilities, wellness zones, infrared sauna, over 450 Group Fitness classes per week, including yoga, hot yoga and reformer Pilates, the world's first 3 Zone Altitude Training Facility, 25 M saltwater pool, Hydrotherapy spa and Sauna

**About the business**

South Pacific Health Clubs belief in health and fitness is evident in the design of our clubs, the professionalism and enthusiasm of our staff and the commitment we have to our members.

We provide a holistic approach to fitness alongside cutting edge equipment and state of the art facilities.

Currently we have seven clubs throughout the Bayside and surrounding suburbs, with plans for further expansion over the next few years.

**What an opportunity**

With your Management experience in the industry and great organisational and leadership skills, this is the ideal next step in your Management Career.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount
- Gym membership
- Professional development assistance

Schedule:

- Morning shift
- Rotating roster

Supplemental pay types:

- Bonus
- Penalty rates

Ability to commute/relocate:

- Port Melbourne, VIC 3207: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person