Customer Service Representative

2 days ago

Port Melbourne, Australia Bright Food Asia Pacific Pty Ltd Full time

**Introduction**:
About the Company

The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive product to our retail and foodservice customers in premium condition.

We have an amazing opportunity for a passionate Customer Service Representative to join our close-knit team for a 12 Month Maternity Leave Cover.

**Description**:
About the Role

Provide and maintain the highest level of customer service for the Calendar Cheese Company.

This role encompasses attending to customer enquiries, requests and complaints, taking/processing orders, customer administration, cross functional collaboration and general office/site duties.

This role is also accountable for growing sales and margin through promoting new product and sales opportunities. We work with key restaurants and retailers within the gourmet food sector, so a passion for food and some understanding of this industry is a must.

Reporting to the Customer Service Manager, responsibilities include:

- Answer the phones promptly, in a professional and courteous manner. Be the first point of contact for customers on the phone
- Completion of daily admin tasks in order to deliver excellent customer service

Provide knowledgeable, polite and proactive service to new and existing customers, whilst encouraging sales.
Complete assigned tasks with a high level of attention to detail and accuracy, including customer orders
Promote CCC’s entire range, including hard to handle specialty product.
Cross sell & upsell across the entire portfolio.
Adapt to customers changing demands by taking initiative, being self-motivated, and maintaining a ‘can-do’ attitude.
Attend all internal product training classes ensuring you are constantly updating your product knowledge on existing and new products
Provide product expertise where possible via the telephone or product notes
Create trustworthy relationships with your team and customers.
‘Under promise and over deliver’, always go beyond to exceed customers’ expectations.
Work closely with all members of the team to maximise sales and customer satisfaction
Abide by Calendar Cheese policies and procedures.

Skills and Experience
- Hospitality or retail professional experience is an advantage
- Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint and outlook).Organisational & time management capabilities with a focus on multitasking and reprioritising
- Excellent communication, both written and verbal
- Ability to work autonomously and meet deadlines
- Positive attitude, proactive and shows initiative and works well under pressure
- A can-do, team-focused attitude is essential for success
- Strong interpersonal skills - ability to liaise confidently with customers and suppliers - excellent customer service skills

Attention to detail - Accurate key entry skills

The Benefits

Superb company culture
Staff discounts
Supportive management
Competitive remuneration
Ongoing training and professional development
Employee Assistance Program (EAP)
Service Recognition Program
Paid Parental Leave
Study Assistance Program

  • Customer Service Representative

    2 weeks ago

    Port Melbourne, Australia The Laundry Box Full time

    Laundry Box are Melbourne's premier Dry Cleaner and Alterations specialists. We are expanding and require dedicated, well presented, customer service focused, reliable, hardworking and trustworthy Customer Service Representatives to help deliver excellent customer service from our Port Melbourne, Elwood & Brighton stores. Customer service experience...

  • Customer Service Representative

    2 weeks ago

    Port Adelaide, Australia Cleantastic Adelaide Full time

    Customer Service Representative - Cleantastic Adelaide - Franchisee Support & Sales - Full Time **About us** Cleantastic is a very successful International Company in the Commercial Cleaning Franchise Industry located in Port Adelaide. The success of our company is because we give our Franchisees great support in building their business and we offer our...

  • Customer Service Representative

    2 days ago

    Port Of Brisbane, Australia Silk Contract Logistics Full time

    With over 30 logistics sites Australia wide, Silk Contract Logistics (Silk) prides itself on its customer centric focus that is nimble, agile, and personalised. Having recently become a publicly listed company, Silk is currently undergoing a period of transformation and growth on our journey to become the market leader of innovative supply chain solutions...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia LivaNova Full time

    Join us today and make a difference in people's lives! GENERAL INFORMATION Job Title: Customer Service Representative Department: Commercial - CS Reports to: Commercial Operations Manager JOB CONTEXT LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales,...

  • Customer Service Representative

    1 week ago

    Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...

  • Customer Service Representative

    6 days ago

    Melbourne, Australia Prowell Group Full time

    **Multiple Financial Sector Roles** Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs...

  • Customer Service Representative

    4 days ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    4 days ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    4 days ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    6 days ago

    Melbourne, Australia Hertz Australia Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today._ - To continue our success in the future of...