Platform Manager

6 months ago

Hawthorn East, Australia Coles Group Full time

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

**About the team**

Technology is the backbone of our business. Every day, our teams solve complex problems, the solutions help thousands of our fellow team members succeed and makes millions of customers’ lives easier.

**About the role**

**Your **key responsibilities will include**:

- You will act as the accountable platform owner for its products and services within the Application Platform. You will provide necessary direction and support for “what” the squads are building.
- You will have accountability of multiple engagements / project delivery requirements for Application Platform
- You will support as necessary the technical direction and aspects of product engineering across the squads.
- You will act as a service custodian of the technology products/assets your platform will own, build and run
- You will be accountable the overall cost centre budget and accountable project initiative approved funding
- You will be accountable for multiple squads of technologists that will collaborate to deliver projects/products that are aligned with Coles business objectives.
- Articulate and communicate the platform vision, strategy and roadmap to stakeholders
- Run beta and pilot programs with early-stage products and samples
- Drive facilitation of user experience sessions with stakeholders
- Partner closely with other platform and engineering team, understanding current and future platform features and being able to impart the business value of these to downstream digital and business teams
- Engagement with a wide variety of customers
- Builds trust with key stakeholders
- Ensures stakeholders are current with the status and roadmap of the platform through proactive advocacy
- Ensure Coles platform is available to all authorised team members and partners
- Protect and enhance Coles’ reputation with customers, stakeholders, regulators and media
- Accountable for personal and team compliance with internal company policies, procedures and codes, e.g., Code of Conduct, and all applicable external laws, regulations, standards and industry codes e.g., Fair trading Laws
- Commitment to the corporate and or relevant Brand/ Retail Support Compliance Program
- Integration of compliance requirements into team performance reviews
- Able to influence a broad and diverse set of external stakeholders
- Demonstrated ability to effect change
- Demonstrate self-autonomy and ‘self-starting’
- Ability to communicate effectively to all levels under pressure
- Demonstrate ‘customer first’ values representing Coles Digital
- Strong problem-solving skills
- Demonstrate and impart leadership qualities which are reflective of Coles team vision and values
- Demonstrate ownership of agendas and work activities

**About you and your skills**
- Proven years’ of IT experience in a senior managerial position, as a Digital/Product/Engineering Manager of digital products in an agile environment.
- Demonstrated experience in implementing large scale domain services in a hybrid cloud environment using domain driven design principles (DDD).
- Demonstrated experience with Azure, Terraform, Kubernetes, Springboot/Node/Kotlin, RESTful APIs, Postgres, Redis, GitOps
- Demonstrated managing services on Full Lifecycle API Management suites (e.g., Azure API Management, Apigee, Google API Gateway, Axway, Kong),
- Experience with Google Cloud platform is a plus
- Demonstrated experience in multiple deployment models - on-prem, vendor hosted, VM, containerized, serverless
- Good understanding of security controls including PII and PCI obligations
- Advanced understanding of all aspects of the technology’s broader operational environment (i.e., processes, procedures, associated toolsets, DevOps/Automation, operating systems, etc.)
- Proven track record in managing multiple concurrent projects, people management and leading large teams of 50+
- Proven capabilities in vendor, partner and stakeholder relationship management including the negotiation, management of outsource agreements, statement-of-works, licensing and maintenance requirements and delivery to agreed service levels.
- Experience in budgeting, forecasting, and tracking of actual expenditure; and maintaining accuracy between planned v/s actual.
- Excellent analytical and problem resolution skills
- Demonstrated success defining & launching high quality and business critical products & services, in a complex enterprise production environment
- Excellent written and verbal communication skills, with ability to influence and persuade outcomes / direction
- Proven ability to influence cross-functional teams without formal authority
- Experience managing relationships with senior leaders and sta

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