Ct Applications Specialist A&nz

7 months ago

Hawthorn, Australia GE HEALTHCARE Full time

**Job Description Summary**: The CT Applications Specialist is responsible for providing post-sale CT installation, training and customer service activities and support, including on site clinical in-servicing and go-live support. The CT Applications Specialist is also responsible for formal technical and clinical support during the sales process for the CT business. Responsibilities include providing required pre-sale product demonstrations (or clinical trial/site support).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
tex

**Duties Include (but not limited to)**:
**Sales, Demonstration, and Installation**
- Provide technical and clinical support during the sales process of CT.
- Monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
- Manage clinical handover and complete installations check off with the customer
- Provide a plan for follow-up and additional installation training, as needed
- Manage and improve clinical customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
- Collate and contribute to the image library for tenders, demonstrations, and customer presentations

**Marketing & KOL development**
- Work with the modality/segment/clinical leader to develop and sustain Reference Sites/ Luminary collaborations, building Key opinion leaders’ network in ANZ
- Assist with Product and Commercial Marketing/Segments to integrate product roadmap requirements
- Use market and product knowledge to aid sales team in developing sales, marketing, and customer service strategies

**Customer Satisfaction**
- Provide clinical, technical, and professional guidance as necessary to improve the customer experience
- Produce well-written post-demo/training reports and provide regular feedback on customer satisfaction and needs
- Share product enhancement ideas with the local channels to inform the make centre via CSO process
- Raise product CSO from the field with urgency, provide feedback to SVC/Product teams to expedite fix
- Follow customer CSO to fix, communicating with the customer, collaborating with AM, PSS, SVC teams throughout a case

**Customer Strategy**
- Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met
- Energize team and maintain adherence of field processes
- Keep abreast and report on competitor information

**Training & Education**
- Collect, analyse, and communicate appropriate customer training, and competitive information
- Provide a full education and training programme for customers, CA/dealers, and internal GE personnel
- Support trade shows and professional conferences by performing product demonstration and customer training
- Facilitate team communication and the sharing of best practices
- Report constructive feedback to wider team on new product introductions
- Work with Modality/Segment/Clinical lead and Applications lead in developing clinical education offerings to the ANZ market

**Qualifications/Requirements**:

- A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science
- Demonstrated clinical scanning proficiency on current products/platforms
- Minimum 3 years of relevant CT clinical/technical experience, previous experience on GE CT Platforms preferred but not essential
- Willingness to travel extensively within your specified geographic region as well as to nationwide
- A clear thinker with the ability to interpret and translate complex technical data and systems.
- Possess strong analytical and problem solving skills.
- Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture.
- Ability to work in a team environment.
- Proficiency in English
- Proficiency in computer skills in Microsoft Office Suite products

**Desired Characteristics**:

- Ability to effectively communicate, verbally and in writing with global counterparts, to external customers and team members in other functional organizations
- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
- Readiness to learn as well as contribute to the business
- Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
- Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
- Strong accountability, sen

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